Desktop Support Engineer jobs

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

The Role

As a key member of the Endpoint team, you will provide onsite and remote IT support to one of our Managed Services clients, covering both 1st and 2nd level desktop support. Brennan is seeking a dynamic, energetic and customer-focused Desktop Support Engineer (Endpoint Consultant) to join our Adelaide team. This is a predominantly onsite role, so we're looking for someone who enjoys working face-to-face with customers and is comfortable travelling regularly as part of their week.

You will typically be based between our Adelaide office, a key client site in Keswick, and other client locations across the Adelaide area. Travel is a regular part of the role and may include semi-regular overnight trips, including visits to Darwin, as well as occasional interstate travel for team events and training throughout the year.

This role would suit someone who is flexible, self-driven and confident working independently. You will provide onsite and remote support across desktop, end-user, mobile device and application issues while maintaining high service standards and delivering an exceptional customer experience.

Your day-to-day responsibilities:

• Provide L1 and L2 support for service delivery teams and resolve technical issues
• Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
• Proactively managing our client's IT environments
• Conducting problem management to ensure the root cause of issues is addressed
• Take ownership of your assigned clients, and ensure we deliver excellence in customer service
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
• Strive for high levels of customer feedback scores
• Maintain effective communications with your clients

What skills and experience we are looking for:

• Minimum of 2 years IT experience
• Reasonable experience in common business applications, especially Microsoft Office suite of products Including Office365
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Proven ability to work within and across teams
• Industry based certifications
• Installation and management of peripheral devices
• User account maintenance
• Desktop and End User Support
• Ability to service on Site Contracted Requirements

Note: As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.

Brennan is an equal opportunity employer.