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    • The role of the Desktop Support Officer is to provide technical support for staff, guests and other stakeholders using IT products and services.
    • View all Central Australian Aboriginal Congress jobs - Alice Springs jobs - Desktop Support Technician jobs in Alice Springs NT
    • Salary Search: ICT Officer - Desktop Support salaries in Alice Springs NT
    • See popular questions & answers about Central Australian Aboriginal Congress
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    • In this permanent embedded role, you will play a crucial role in delivering high-quality, onsite technical support to our customers within the Education Sector.
    • Remote Desktop Support – Windows Technician.
    • Diagnose and fix Windows 10 & 11 PCs and laptops over the phone and through remote sessions — fully work-from-home.
    • As a Desktop Support Technician, you will manage the complete lifecycle of end user computing devices from initial setup through to final disposal.
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    • 2+ years of Experience in Level 2/3 desktop support.
    • Good knowledge of Infrastructure support.
    • Provide Web application support for Edge or Chrome.
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    • Flexibility to support before/after business hours if needed.
    • The Desktop Technician will provide day-to-day local desktop support, handle inbound calls,…
    • Strong understanding of virtual desktop services (e.g., Citrix/Microsoft).
    • Manage warranty and non-warranty hardware, maintain stock levels at key sites, and…
    • Provide telephone and face-to-face technical support for desktop issues.
    • Sound technical knowledge of desktop hardware and software.
    • Ensure adherence to company policies, procedures, and security protocols in all support activities.
    • Coordinate and deliver high-quality onsite technical support…
    • You will be accountable for desktop, hardware and software break/ fix support, remote support, software deployment and occasional support for the relocation of…
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    • 4+ years of Experience in Level 2/3 desktop support.
    • Good knowledge of Infrastructure support.
    • Provide Web application support for Edge or Chrome.
    • Work Mode: Part Time and Work from Client Site..
    • Pay out: $35-$40 per hour on ABN + Travel Reimbursements + Commissions.
    • Demonstrated interpersonal skills necessary to support clients via in-person, phone or remote assistance tools with desktop and/or mobile devices.
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    • Support users via phone, email, or in person.
    • Troubleshoot Windows OS, Microsoft 365, and hardware issues.
    • Install and configure desktops, laptops, printers,…

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ICT Officer - Desktop Support
Central Australian Aboriginal Congress
·
4.3
Alice Springs NT 0870
•
Hybrid work
$82,426 - $91,689 a year
Part-time, Contract, Casual, Full-time
Apply on company site

Job details

$82,426 - $91,689 a year
Salary packaging
Part-time, Contract, Casual, Full-time
Hybrid work in Alice Springs NT 0870

Full job description

Come and join a progressive organisation delivering community-led programs with the Northern Territory's largest Aboriginal Community Controlled Health Service.


Full-time Contract

37.5 hours per week


$82,426 - $91,689 per annum

Total Effective Package*

$102,928 - $113,490


About the role

The role of the Desktop Support Officer is to provide technical support for staff, guests and other stakeholders using IT products and services. This includes assisting with network and application access and the delivery, installation and maintenance of computers, notebooks, desk phones and mobile phones.


To be considered for this position, you will require:

  • Certificate IV qualification or studying towards in a relevant field or equivalent experience.
  • Willingness, ability and appropriate levels of health and fitness to travel to and work from remote locations.
  • Hold a valid NT Driver's licence.
  • Strong written and verbal communication skills with strong focus on service delivery.
  • Has long-term interest in the IT industry, enjoys learning about and working with the latest IT products with a willingness to undertake training and obtain relevant certifications

What we offer:

Congress offers rewarding career options and a wide range of employee benefits including:

  • Work that is community-led, impact-focused and a part of the bigger picture.
  • Opportunities to grow, including 15 days of professional development per year, with pathways including master's programs and study placements.
  • A flexible work policy including flexible start and finish times, compressed work weeks, part-time and casual roles, job sharing, hybrid work models and the possibility to purchase additional paid leave.
  • Salary packaging for full-time, part-time and casual employees.
  • Total Effective Package includes base salary, district allowance, superannuation, leave loading, and estimated tax saving from salary packaging options


Got you interested?

Don't meet all the role requirements, but think you'd be a great asset to our team? We'll never know unless you hit the Apply Now button.


For more information on this role contact our Senior System Administrator,

Trevor Osborne on 0455 556 293 or trevor.osborne@caac.org.au


Applications close when a suitable applicant is found.

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