Disability Support Officer jobs

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Authorised Officer

Geelong – Multiple positions
Permanent Full Time

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About the role
As an Authorised Officer, you are integral to the success of V/Line’s Operational Group.
As a member of the Customer team, an Authorised Officer will be responsible for the day-to-day reporting of offences under the Transport Act with a focus on anti-social behaviour across a rotating roster, including weekends and public holidays across Victoria.

Key accountabilities include:
Report all offences detected and submit relevant reports in an accurate; timely manner and ensure all reports are of the highest standard for successful prosecution to take place.
Provide timely written reports to the Team Leader – AOs of all security and anti-social related behavioural incidents that will be included in the monthly Executive Security Management Meetings.
Deterring anti-social behaviours / crime / vandalism / fare evasion by way of visible presence and reporting of offences under the Victorian Transport Act and Regulations on board trains and at railway stations or premises operated by V/Line.
Comply with appropriate approval authorities as specified in the “Manual of Responsibilities and Authorities.
Attend court as a witness, as required, in connection with the prosecution of suspects. Assist with Customer Service during special events.
Foster teamwork and establish professional working relationship with internal and external teams within V/Line.
Respond to network disruptions and incidents, as required including liaising with internal and external stakeholders.

Location & Travel Considerations
This intake of Authorised Officers (both Qualified and Non Qualified) will be specifically located out of Geelong Station with an expectation to travel the network as per business needs.

About you
You are a professional and customer-focused individual with strong communication, observation, and reporting skills. You can deter and respond to anti-social behaviour, safety incidents, and fare evasion while maintaining a visible and positive presence.
You are confident preparing accurate reports, working collaboratively with internal and external stakeholders, and providing evidence when required. Most importantly, you are committed to creating a safe, secure, and welcoming environment for customers and employees.

Our ideal candidate will possess the following:
Located within 1 hr 80 Kms of Geelong for fatigue management requirements
Demonstrated experience managing confrontational situations with members of the public, using effective communication, conflict resolution, and de-escalation techniques while maintaining safety, professionalism, and compliance with relevant policies and procedures
Able to sign on at other locations within 80kms of home depot as required per operational requirements.
Able to commit to 10 weeks fulltime on-site training to obtain Authorised Officer Accreditation under Transport Act Victoria if not already held.
Able to commit to a rotating shift role, shifts include morning, afternoon and evenings, weekends, and public holidays.

If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

Why V/Line

In addition to free myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at TalentSupport@vline.com.au or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

V/Line are proud to be a part of the Department of Transport & Planning's Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 2023-2028. We take this opportunity to welcome and encourage applications from First Peoples.
At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards. V/Line is also a proud Child Safe employer.

This position will be paid in line with the V/Line Rail Operations and Administration Employees Agreement 2023 TRAINEE AO 1.1 is $40.50 p/h Once fully qualified, the salary will increase in increments to AO GRADE 1 $49.51p/h

The selection process may include aptitude assessments, a behavioural interview and a medical risk category 3 check.

Applications close: Friday 31st July 2026