Ecommerce Service Delivery Manager jobs

Client Delivery Manager - Agency, Creative & Amazon

Remote, Full time, Australia

Description

RocketAMS is hiring across three closely related client delivery roles supporting consumer brands on Amazon.

This application page is being used for candidates applying from SEEK and from our LinkedIn role ads. If you have come from LinkedIn, please apply here and reference the specific role you saw there.

The roles we are hiring for sit across:

• Brand management
• Account management
• Operations and delivery management
• Creative and content coordination

The common thread is the same: we need people who understand how agencies run, how to manage clients, how to keep work moving, and how to take ownership of delivery across a portfolio of consumer brands.

You do not need deep Amazon experience. We will teach you that.

What matters is that you are commercially sharp, organised, calm under pressure, and comfortable working between clients, creatives, operators and specialists.

The Role

You will help own the day-to-day delivery of client accounts across Amazon.

Depending on your background and the role fit, this may include:

• Leading client relationships and follow-ups
• Setting direction and priorities across accounts
• Briefing designers, copywriters and specialists
• Reviewing work before it goes to clients
• Managing delivery across advertising, content and operations
• Turning performance data into clear next actions
• Keeping projects moving through ClickUp, Google Sheets and Slack
• Spotting risks early and solving problems calmly

For candidates coming from a creative agency background, there may be a stronger focus on creative delivery: brand stores, listing imagery, A+ content, video and campaign creative.

For candidates coming from operations, marketing or account management backgrounds, there may be a stronger focus on client ownership, project delivery, team coordination and account performance.

You are not expected to be the designer, advertiser, Amazon specialist or operations expert on day one. But you do need to be close enough to the work to guide, review, question, unblock and keep momentum.

What You’ll Be Responsible For

• Own client relationships end-to-end: calls, follow-ups, priorities and trust
• Translate client goals into clear direction for our in-house team
• Brief and guide designers, copywriters, advertising specialists and operators
• Review work before it goes to clients - quality and clarity sit with you
• Keep projects moving using ClickUp, Google Sheets and Slack
• Turn performance data into clear next actions, not just reports
• Manage competing priorities across multiple client accounts
• Spot risks early and escalate or solve them calmly
• Contribute to improving how RocketAMS operates as we scale

This Role Is a Great Fit If You

• Have worked in an agency, creative, marketing, eCommerce, content, media or professional services environment
• Have managed clients directly and enjoy being accountable for outcomes
• Are organised, calm and good at keeping momentum
• Are comfortable working across multiple projects at once
• Can brief work clearly and review it before it goes to a client
• Enjoy being the bridge between client, creative, operations and specialist teams
• Want real ownership rather than a narrow specialist lane
• Are ready to grow into broader leadership as the agency scales

This Role Is Not

• Not a pure strategy or consulting role
• Not a senior advisor position with no delivery ownership
• Not a narrow execution-only role
• Not a role where you can sit far away from the detail

You will be close to the work, the team and the client.

The Honest Part

The pace is fast, we are growing quickly, and our clients expect strong outcomes.

This role suits people who stay calm, prioritise well, communicate clearly and like being relied on. You will have real ownership, but that also means you need to be comfortable with accountability.

If you enjoy responsibility, momentum and being close to the work, you will thrive here.

Requirements

Required

• 2+ years in an account management, client service, agency operations, project delivery or similar role
• Experience managing client relationships directly
• Experience coordinating work across internal teams
• Comfortable using Google Sheets, project management platforms and Slack
• Strong written and verbal communication
• High attention to detail
• Ability to manage multiple priorities without losing momentum

Nice to Have

• Experience in a creative, brand, design, content, media or marketing agency
• Experience briefing designers, copywriters or specialists
• Experience with eCommerce, retail or DTC brands
• Exposure to Amazon, marketplaces or retail media
• Background in performance marketing, content, social, media, agency ops, packaging, brand identity or campaign creative

We care more about how you operate than which exact channel you came from.

Benefits

Why Join RocketAMS:

• Real ownership – you run your client portfolio end-to-end.
• Clear progression – this role grows into senior leadership as the agency scales.
• High trust environment – autonomy with accountability.
• Fast-moving agency – no layers, no fluff.
• Remote-first across Australia, with optional coworking in Melbourne and Sydney.
• Modern tools – ClickUp, Slack, Google Workspace.