Ecommerce Service Delivery Manager jobs

Do you thrive on being part of a team of highly skilled, ambitious people who are dedicated to achieving great things? Can you organise and bring the best out of those around you, nurturing them to their full potential? Do you want to accelerate your career by leading some of the largest and most exciting eCommerce projects in the Shopify ecosystem?

We are looking for an experienced Project Manager to join us.

Ideal candidates will have experience in delivering ecommerce migration and replatforming projects to an incredibly high standard, and the proven ability to lead others to the same successes.

About Swanky

We are a friendly team working to push our clients to the next level - learning new things, open to change and experimentation but always making sure commercial priorities and potential complexity are scoped as part of every decision.

We design, build and grow Shopify Plus stores that convert. From a team of 4 in 2016, to 60+ staff in 3 locations worldwide (Australia, France and the UK), we’re looking to bring additional experts into our team and see this role as a key part of our continued growth journey. We’ve been recognised as Shopify Plus Experts since the inception of the Plus program in 2016, and our clients work across a range of verticals, largely selling consumable products.

About the Role

Project Managers play a key role at Swanky, communicating constantly with client teams and helping to coordinate and manage our expert teams. You will be joining the Australian team, working on large eCommerce projects with a particular focus on migrations to Shopify Plus.

Your responsibilities will include:

• Coaching and leading other project managers in the team, proactively influencing the working environment of more junior colleagues.
  
• Helping to create and implement best practice working arrangements and processes within the team, and ensuring that these are implemented by your colleagues.
• Overseeing multiple projects using Agile methodologies and principles.
• Creating and maintaining project plans, timelines and budgets, and ensuring they are adhered to throughout each project.
• Identifying and mitigating project risks, and taking proactive measures to ensure project success through successful internal and client collaboration.
• Building strong relationships with our clients to deliver commercially successful projects that meet client requirements.
• Working closely with our large team of designers, developers, product managers, QAs and data experts to seamlessly coordinate appropriate expertise throughout the life of a project, coaching and guiding others through each project.

Role requirements / essential skills

• 3+ years Project Management experience within the Ecommerce sector.
• Understanding of eCommerce platforms such as Shopify, Magento or BigCommerce, including broader app, integration and third-party ecosystems (and in each case with a desire to spend the next chapter of your career building with Shopify Plus).
• Methodical and organised approach, with the ability to closely follow established procedures and understanding when to follow the playbook and when innovation is required.
• Excellent verbal and written communication, capable of thinking with clarity and logic under pressure while maintaining a positive attitude and great organisation.
• Experience in working with departmental heads, managers, and other stakeholders to develop strong teams and delegate tasks effectively.
• Ability to maintain project definition of scope, deliverables, schedule and task prioritisation, managing client expectations and agreeing appropriate adjustments where necessary.
• Strong critical thinking skills that empower the team to achieve success no matter the situation.
• Experience managing technical and creative teams.
• Strong organisation and time management skills and the ability to balance the competing priorities of multiple simultaneous projects.

Desired Skills

• Prince2 and/or Agile Project Methodology.
• Experience handling large Shopify Plus migration/replatforming projects leading large multi-disciplinary teams.
• Experience with other ecommerce tools.
• Understanding of development processes (mainly front end).

Benefits

• Salary $80k to $90k
• Flexible working hours during the day
• Work From Home within ANZ (for timezone overlap and in person eventing convenience)
  
• Working with dynamic, creative and growing clients on fun, challenging and often high-profile projects
• "They invest in their team and aim to provide assistance in growing and nurturing your skills."
• Be part of an inspiring, growing, highly collaborative and ambitious team.