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    • Oversees project planning, resource allocation and service delivery.
    • Ensures service quality meets or exceeds client expectations.
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Job Post Details

Service Delivery Manager - job post

Unisys
3.5 out of 5 stars
Sydney NSW
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

Sydney NSW

Full job description

What success looks like in this role:

Ensures successful execution of client-facing company projects and services, meeting client expectations and business objectives. Oversees project planning, resource allocation and service delivery. Manages risks and resolves issues, engaging cross-functionally and with clients to ensure effective communication and alignment. Provides financial oversight and budget management, controlling costs and maximizing project profitability.

Key Responsibilities

  • Independently leads small to mid-size delivery management projects.

  • Creates and maintains project plans, coordinating resources and identifying /
    managing risks.

  • Manages project costs, ensuring resource effectiveness and efficiency.

  • S erves as the primary point of contact for clients, addressing issues and en during services are delivered in line with expectations and business require ments.

  • Works with cross-functional teams to ensure the right skills are available as and when needed to meet project needs.

  • Oversees / monitors project team performance, providing feedback and ensur ing team members have the information and tools required for effective ser vice delivery.

  • May act as a subject matter expert for certain product areas.

  • Ensures service quality meets or exceeds client expectations.

  • Addresses and resolves issues arising within teams, with clients or otherwise
    related to project delivery.

  • Identifies and recommends ways to optimize delivery processes for better effi ciency and outcomes.

  • Manages the performance of any 3rd Party providers and sub-contractors in order to ensure the implementation of deliverables.

You will be successful in this role if you have:

  • Prior Airport experience will be preferred for this role.

  • Strong s ervice Delivery, Governance, SLA/KPI reporting, financial management experience is required for this role.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com . US job seekers can find more information about Unisys’ EEO commitment here .

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