Emergency Response jobs in Victoria

Job Requisition ID: 8205

Legal Entity: Monash Health

Location: Clayton, VIC, AU, 3168

Employment Type: Full Time

Posting Date: 22 Sept 2026

Level 3 Consumer Peer Worker

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

About Our Lived & Living Experience Workforce at Monash Health

Monash Health is one of the largest Lived and Living Experience Workforce employers in Victoria, encompassing both Consultants and Peer Workers. Our Peer Workforce, which includes both Consumer and Family/Carer Peer Workers, is integral to several of our inpatient units, community teams, emergency departments, and drug and alcohol services. We are dedicated to fostering a safe and supportive workplace, reinforced by strong professional leadership, reflective supervision, and opportunities for connection through co-reflection, employee forums, and ongoing professional development.

The Emergency Department Mental Health and Alcohol and Other Drug Response (EMAAP) team is designed to provide timely and effective assessment, treatment and post-discharge assertive support for individuals presenting to Emergency Departments (EDs) with high acuity mental health or AOD needs.

About the Role

Join our team as a Level 3 Consumer Peer Worker on a permanent full-time basis, working within our Emergency Mental Health, AOD, Allied Health and Peer (EMAAP) Team, located in the Emergency Department at Monash Medical Centre in Clayton.

The Level 3 Consumer Peer Worker will provide support to consumers in the Emergency Department. As an integral and highly valued member of the EMAAP multidisciplinary team, the Level 3 Consumer Peer Worker draws on their own lived experience of supporting a person’s mental ill health and recovery and use it with intent and purpose to support others. The Level 3 Consumer Peer Worker will also continue to support consumers following the discharge of the consumer from the ED for up to 28 days, as part of the assertive outreach team. During outreach, consumers, family members and carers will be followed up both by phone and by face to face contacts in community clinics, other community settings and their own homes.

You will be required to work a 7 day rotating roster (including morning and afternoon shifts 0730-1600 and 1330-2200).

About You

As a designated Level 3 Peer Work lived experience role, you will have a declared personal experience of living with mental illness, and experience of the mental health system.

You possess a deep understanding of mental health challenges through your own lived experience as a consumer and are passionate about supporting others. You have a genuine commitment to enhancing the lives of individuals with mental health difficulties and their carers. With a strong focus on inclusion, diversity, and person-centred care, you bring excellent communication and interpersonal skills to your work. Your enthusiasm, compassion, and ability to collaborate effectively within a multidisciplinary team as well as advocating for consumers set you apart. You are driven to pursue a meaningful and purposeful career, with a desire to grow as a lived experience health professional. As an experienced peer worker, you are dedicated to fostering reflective practice in collaboration with others.

About EMAAP

The MMC Emergency Department has introduced a new inter-professional team which brings together workers from mental health, alcohol and other drug (AOD) services, allied health & lived experience to provide specialised and integrated care to patients presenting to the ED with high acuity mental health, AOD issues, and complex psychosocial needs. This service is called the Mental Health and AOD Hub of which the EMAAP Team operates in, located in the emergency department. The team will provide a seven day a week, extended hours service, as well as an assertive outreach function that supports people following discharge for up to 28 days.

This unique Level 3 Consumer Peer role will be located within the Clayton Emergency Department as part of the Mental Health and Alcohol and Other Drug (AOD) Hub model of care. The MH&AOD Hub Team is committed to providing a service that acknowledges an individual’s strengths and abilities, and is welcoming, accessible, responsive, collaborative and safe. The team seeks to develop positive relationships with people in crisis, and deliver care and support that respects the individual’s rights, preserves their dignity, and promotes recovery and inclusion.

What You Need:

As a peer work role you will demonstrate the following key skills, experience and knowledge (see attached Position Description for a complete list of requirements):

• Declared personal experience of [supporting someone] living with mental illness, including experience [of supporting someone] as a mental health service user.
• Ability to use your own lived experience to inspire hope in belief and recovery.
• Knowledge of peer work principles and the ability to support others from a mutual perspective.
• Completion of Intentional Peer Support (IPS) training or Advanced IPS is essential.
• Completion of relevant training at Certificate IV or above (e.g. Certificate IV in Mental Health Peer Work or similar).
• Significant experience working in a consumer peer work role minimum 1 year

What the Lived & Living Experience Workforce at Monash Health offers:

• Comprehensive orientation and induction program.
• Up to 2 hours reflective supervision per month, plus group co-reflection spaces.
• Support and mentoring from Peer Work Leads.
• Higher Education Recognition Allowance.
• Funded Lived & Living Experience professional development and training opportunities.
• Quarterly Lived & Living Experience Workforce forums.

Monash Health employees enjoy a range of benefits including:

• Salary packaging options that increase your take-home pay.
• Comprehensive Health and Wellbeing program.
• Free flu vaccinations.
• Private health insurance at discounted rates.
• Health imaging services.
• + more

For a confidential discussion and to explore this opportunity further, please reach out to Erica Fraser 0409 451 160.

Position Description can be found here

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

Applications close October 13th, 2026.