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Job Post Details

Accenture logo

Junior Desktop Engineers - Entry Level - Early Careers - job post

Accenture
3.9 out of 5 stars
Melbourne VIC
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Shift and schedule

  • Shift work
  • On call

Location

Melbourne VIC

Benefits

Pulled from the full job description

  • Parental leave

Full job description

We're looking for Junior Desktop Engineers - Entry level/Early Careers across our Sydney, Melbourne and Brisbane offices.

About the Role:

Provide in person TechBar support to end users, troubleshooting device and application issues while ensuring a smooth workplace technology experience. This is a fully onsite role requiring presence at the client office five days a week.

What You'll Do:

  • Provide walk up TechBar support for hardware software and access issues

  • Troubleshoot Windows and Mac device issues

  • Support device setup onboarding and replacements

  • Assist with Microsoft 365 Teams Outlook and VPN tools

  • Perform incident triage using ServiceNow or similar tools

  • Coordinate with backend teams for escalations

  • Maintain asset tracking and documentation

  • Support meeting room technology when required

  • Ensure high customer satisfaction through timely resolution


What We're Looking For:

  • 1 year of experience in Desktop Support roles. Windows 10 and 11 troubleshooting

  • Basic MacOS troubleshooting exposure

  • Active Directory user management

  • Microsoft 365 familiarity

  • Hardware troubleshooting for laptops and peripherals

  • Strong communication and customer handling


Additional Requirements:
Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens or Australian Permanent Residents only.

On-call and Shift Expectations: Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction


We are a WORK180 Endorsed Employer, to see our benefits and policies click here.

Benefits of working at Accenture:

  • 18 weeks paid parental leave

  • Long & short-term career break opportunities

  • Structured career development program

  • Local and international career opportunities.

  • Certified as a Family Inclusive Workplace™

  • Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

  • We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!


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