Title: Frontline Team Member

Position Overview:
Become part of the Event Cinemas Cairns team at our three locations - Cairns Central, Earlville and Smithfield.

About the role:

Contribute to daily operations, upholding standards and pursuing best practice
Subject to knowledge and skill at this level, a frontline team member may operate flexibly as required between work areas
Provides exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard
A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level

Key responsibilities

Complete duties as per standard operating procedures
Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience
Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
Maintain product stock levels and presentation, in accordance with planograms where applicable.
Operate registers, ticketing systems and undertake cash handling
Assist fellow employees as needed, fostering a cooperative and supportive work environment.
Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
Maintain a high standard of cleanliness and hygiene through diligent cleaning practices throughout the cinema complex
Queue management and crowd control including allocated seating management.
Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issues as appropriate to skill and knowledge at this level.
Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
Lost property maintenance
Follow Workplace Health and Safety policies and procedures including emergency procedures
Attend and complete all mandatory training sessions as designated by EVT
RSA Qualifications as required

Skills and Experience

These are the desired skills and experience for this role:

Competent in basic Maths and English
Competent in cash handling
Flexibility to work a mix of shifts including nights, weekends and holidays
Experience in hospitality or a customer facing role is strongly desired
Ability to work across our three locations in Cairns (Central, Earlville & Smithfield) is advantageous

Behavioural Capabilities
The following are the mindsets and behaviours required for this role:

Customer Focused: Dedicated to delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.
Contributing to the team: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
Communication: Displays effective communication with all team members and customers.
Decision Making: Ability to make effective decisions.
Work Standards: All tasks are completed to the highest standards.
Personal Presentation: Maintains personal presentation and grooming.
Safety Awareness: a commitment to following policies and procedures. Active participation and engagement in company health and safety initiatives.

Benefits and perks: