Franchise Support Manager jobs

Do you speak fashion? We're hiring, let’s chat!

ABOUT US

Born in Australia, loved around the world.

At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.

We’re playfully rebellious and always optimistic. Join our world and let's do good things together.

ABOUT THE ROLE

We're looking for a commercially minded and relationship-driven Franchise Region Manager to join our Franchise team based in Geelong. In this role, you'll act as a trusted partner to our franchise network, providing strategic guidance, operational support, and coaching to drive sustainable growth across a portfolio of markets. You'll work closely with both internal stakeholders and franchise partners to deliver strong commercial outcomes, elevate the customer experience, and ensure alignment with our global operating model. You'll also play a key role in maintaining brand standards across the region, partnering with franchisees to ensure stores consistently deliver an on-brand experience through strong visual presentation and operating models.

With a strong focus on trading performance, stock health, operational excellence, and partner development, you'll use data and insights to identify opportunities, influence decision making, and support the successful execution of brand strategies. This is a highly collaborative role where you'll build senior stakeholder relationships, lead key initiatives, and help franchise partners unlock their full potential.

SKILLS & EXPERIENCE

• Proven experience in a commercial, retail, franchise, or multi-site leadership role (experience working within an international franchise or retail environment is an advantage)
• Strong business acumen with the ability to analyse performance and identify growth opportunities.
• Exceptional relationship-building skills with experience influencing senior stakeholders.
• Demonstrated ability to coach, develop and support teams to achieve business outcomes.
• Strong problem-solving and decision-making capabilities in a fast-paced environment.
• Excellent communication and collaboration skills, with the ability to work across multiple functions and markets.
• Experience working within a franchise or international retail environment.
• Understanding of merchandise, stock management, supply chain, and retail operations.

BENEFITS

• 
  Competitive salary
• Flexible working options & people-first leave initiatives
• Access to our world-class Support Centre, with an in-house restaurant & state-of-the-art wellness centre featuring free gym & holistic health services
• Subsidised onsite childcare centre
• 50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie & Supre
• 24/7 Wellness support – mental health, relationships, family + more
• Local & Global career growth
• Discounts for you & your family – medical, travel, financial + more
• Performance & Peak incentives to reward + recognise our team
• Returnity - Paid program for new parents heading back to work
• Bring your dog to work
• Recognition, team connection moments & more!

Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at recruitment@cottonon.com.au so we may support you in completing the job application process.