Skip to main content
Post your resume and find your next job on Indeed!

Full Time jobs

Sort by: -

People also searched:

full time fifo
government
jobs
jobs australia
part time

Job Post Details

This job has expired on Indeed
Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications

Customer Service Officer - job post

EBOS Group
Greystanes NSW
Permanent, Full-time

Location

Greystanes NSW

Benefits

Pulled from the full job description

  • Referral program
  • Parental leave
  • Health insurance
  • Insurance services
  • Employee assistance program

Full job description

Business: Symbion
Location: Greystanes, NSW, AU, 2154
Employment Type: Permanent Full Time

Customer Service Officer

The Company
Symbion is a national wholesaler of healthcare services and products with over 3,850 retail pharmacy customers and 1,800 hospital customers across Australia.

Symbion is a division of EBOS Healthcare and part of EBOS Group Pty Ltd. With almost 5,700 employees in 133 locations across Australia, New Zealand, and Southeast Asia EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.

EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

The opportunity
Symbion National Customer Service Team is seeking a Customer Service Super Star to join our dynamic team. If you are passionate about providing superior customer service and building strong relationships, we want to hear from you!

What you will do
  • Provide superior customer service to both internal and external customers, maintaining and building strong relationships.
  • Work collaboratively with all departments.
  • Answer all inbound contacts within agreed timelines.
  • Ensure all transactions are completed with accuracy.
  • Capture and resolve customer concerns or patterns with the relevant department within agreed timelines.
  • Actively handle queue calls and process requests received from various sources.
  • Provide support to internal and external customers.
  • Be cross-skilled in all customer service functions.
  • Provide updates to Customer Service as required.
  • Be flexible with break times to ensure the smooth running of daily operations.
  • Assist the Customer Service Manager as required.
  • Continuously improve skills.
  • Exhibit a positive attitude and treat all staff and customers with respect at all times.
  • Cooperate with the company, management, employees, work environment, workload, policies, and procedures.

What we are looking for
  • Excellent interpersonal and communication skills, including a professional telephone manner.
  • Outstanding customer service skills, with the ability to exceed customer expectations.
  • Desire to over-deliver service to customers.
  • Knowledge of pharmaceutical products (desirable).
  • Ability to multi-task.
  • Able to deal with frustrations and setbacks, unplanned poor outcomes.
  • Sound conflict resolution skills and confident communication skills.
  • Ability to identify and resolve problems (customers or internal).
  • Intermediate computer and keyboarding skills, including proficiency in Microsoft Word and Excel.
  • Knowledge of the company's policies and procedures.
  • Customer service-focused, with the ability to build rapport with internal and external business stakeholders.
  • Able to contribute to a team environment.
  • Keen to use initiative.
  • Punctual and reliable.
  • Able to maintain confidentiality.
  • Previous experience with Salesforce, Genesys, and SAP is preferable.

Benefits
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.

Other benefits include:
  • Employee Share Plan;
  • Company Paid Parental Leave;
  • Employee Assistance Program for Mental Health Wellbeing;
  • Staff Awards;
  • Employee Referral Program;
  • Health Insurance Discounts;
  • And More.

We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).

Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations due to disability, please inform us by reaching out to HR@ebosgroup.com. We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.

How to apply
If you believe that you have the necessary attributes to succeed in this challenging and rewarding role ‘APPLY’ now and submit your application.

Pre-employment checks may be required and will be discussed with the successful candidate.

We are unable to proceed with your application if your current visa restrictions preclude you from being able to perform the role in line with immigration laws.

No agency assistance required.

Let Employers Find YouUpload Your Resume