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Assistant HR Systems Support Officer - job post

Queensland Government
3.8 out of 5 stars
Brisbane QLD
Full-time
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Job details

Job type

  • Full-time

Location

Brisbane QLD

Full job description

About the role:
The Assistant Systems Support Officer works within the HR Business Intelligence Branch. The HR Business Intelligence team is committed, passionate and energetic about what they do. In the demanding learning landscape, the HR Business Intelligence team is responsible for maintaining and assisting in the resolution of user issues with this role supporting the Department of Health's enterprise level applications as required.

Your key responsibilities include:
Provide an effective, timely and client focused service through problem identification, resolution and escalation.
Provide end to end user support of Learning Management System (LMS) and other HR relevant enterprise applications as required and ensure defined service levels are met.
Update and maintain work instructions, procedures and standards in compliance with the HR relevant enterprise applications Service Level Agreements (SLA).
Generate monthly reporting and undertake monitoring responsibilities for SLA purposes.
Test and investigate enhancements and changes to the HR relevant enterprise applications as required including any component required to maintain defined service levels.

Role fit:
A strong fit for this role is someone who can confidently manage Learning Management Service (LMS) requests by resolving common issues, documenting actions, and escalating when needed, while also supporting the investigation of application issues across LMS and HR systems. You will bring proven capability in supplier performance support through routine communication and reporting, and demonstrate well-developed application testing skills, including designing test cases, creating scripts and data, and working accurately to defined specifications.

Why work for us:
Competivie salaries
Flexible work arrangements
36.25 hour full-time work week
Employee wellbeing programs

Ready to apply?

Please see attached role description for application requirements.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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