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Business Support Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Ongoing Full-Time Opportunity
• Located in Parramatta with flexible working arrangements available
• Competitive remuneration ranging from $102,936 to $113,579 plus super & annual leave loading

About the role

The Business Support Officer provides high-level customer service, office management and administrative support to facilitate the effective operation of the Triage and Commissioning Unit within the Government Business Directorate. The responsibilities include:

• Providing administrative and support services including record registration, processing financial transactions, coordinating human resource documentation, meeting arrangements, data checking and records management, to meet the unit’s operational requirements.
• Overseeing the operations of the Government Business shared mailbox to provide high level customer service support to department divisions and stakeholders, responding to general enquiries and escalating to other teams and Managers when required.
• Assisting managers to provide parliamentary support to Ministers and the department, through preparing Hansard summaries, maintaining parliamentary contacts, actioning House Folder Note requests and preparing individualised question on notice templates.
• Responding to ad hoc requests, including records searches, preparing correspondence and assisting with the allocation of requests, to support the work of the unit.
• Monitoring record management systems to maintain the integrity of Government Business records and ensure that all information is accurate, consistent and accessible.
• Gathering and collating data and information from business systems to support the preparation of documentation and reports to enable informed decision making.

About you -

• Strong organisational skills to coordinate multiple priorities and meet deadlines
• Ability to manage various administrative tasks with attention to detail
• Strong communication skills for stakeholder management and ensuring high level of customer service
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

Closing date: 27 Oct 2026 at 11:59pm.

For role enquiries please contact Alison Cantlon at alison.cantlon@det.nsw.edu.au

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.