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Achieve Something Great
Liverpool/Fairfield Community Mental Health Service is seeking a motivated and organised Administration Officer Level 3 to join our dynamic and multidisciplinary team. This role is pivotal in supporting the delivery of quality mental health services by providing a broad range of administrative and clerical support functions.

As a key member of the service, you will be the first point of contact for consumers, carers, staff, and external stakeholders, delivering professional and compassionate customer service while ensuring the efficient operation of administrative systems and processes. Working in a fast-paced healthcare environment, you will contribute to a service that is committed to supporting the wellbeing of our diverse community.

This position is primarily based at Liverpool; however, the successful applicant may be required to work from the Carramar office to support operational requirements across the service.

Are You the Right Fit?
This role would suit an experienced administrator who thrives in a customer service-focused environment and takes pride in maintaining efficient office systems. You will be adaptable, proactive, and capable of working both independently and as part of a multidisciplinary team while supporting the delivery of quality mental health services across Liverpool and Fairfield communities.

Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

Relevant administrative qualifications and/or equivalent experience
Describe your previous administrative experience and the systems, software, and technology you have used to support service delivery. Provide an example of how you utilised these skills to manage competing priorities, maintain accuracy, and meet deadlines in a busy work environment.
Provide an example of a situation where you identified a problem or process improvement within your workplace. What actions did you take, and what was the outcome?
This role requires regular interaction with consumers, carers, staff, and external stakeholders from diverse backgrounds. Describe a time when you provided high-quality customer service while responding to the differing needs of an individual or group. How did you ensure a positive outcome and maintain effective working relationships?

If you’d like more details, we’re here to help.

Position Information
- Applicants will be assessed against the criteria in the Position Description.
How to Apply
- Read our application guide and tips for improving your application.
Diversity, Culture & Inclusion
- We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHDJobs@health.nsw.gov.au
- We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.
Aboriginal Workforce
- For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.

More Than Just a Job – Why Work With Us?

Financial Perks
- 12% superannuation
- Salary packaging and novated leasing via Smart Salary
- Annual leave with 17.5% leave loading (for full-time and part-time staff)
- One extra day off each month for full-time employees
Work-Life Balance
- Flexible work options, including hybrid and varied hours (depending on the role)
- Paid maternity and parental leave
- Generous leave options like long service and carers leave
Grow Your Career
- Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
Health & Wellbeing
- Discounted gym membership through Fitness Passport
- Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
- Wellbeing programs that promote mental health, resilience, and balance

Additional Information

Vaccination Requirements
- All staff must meet NSW Health’s vaccination and screening requirements before starting.
Child Safe Employment
- South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
Temporary Positions
- For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.