Home Support Services jobs in Gold Coast QLD

Permanent Full Time/ 9-Day Fortnight / 36 Hours per week
Stream A Level 3
Salary: From $79,016 plus Superannuation
Position Brief - Enforcement Processing Support Officer

We are seeking an organised and detail-focused Enforcement Processing Support Officer to join our Community Compliance team within the City Inspectorate Branch.

The Enforcement Processing Support Officer provides essential administrative and operational support to the Enforcement Processing function, ensuring infringement-related information is processed accurately, efficiently and in accordance with legislative and organisational requirements.

This is an excellent opportunity for someone who enjoys working with data, systems and processes and takes pride in accuracy, integrity and delivering high-quality administrative support.

About the team:
The City Inspectorate branch is responsible for enforcement of the City’s standards and local laws, across building, community, public safety and environmental health compliance to protect safety and amenity for the City’s residents and visitors.

The Community Compliance business unit is responsible for:
Patrolling and enforcing parking laws in paid parking and timed parking areas, off-street regulated parking areas, designated disabled parking bays, and respond to and investigate complaints and breaches of parking regulations.
Reviewing and managing unpaid parking fines and related disputes.
Delivering animal management initiatives to residents including patrols and enforcement, impounding and off leash facilities, pet education, and complaints management, to ensure animals are appropriately cared for and managed in compliance with legislation.

About the role:
As the Enforcement Processing Support Officer, you will play an important role in supporting the effective delivery of enforcement activities across Community Compliance and the City Inspectorate Branch.

You will be responsible for the accurate and timely processing of infringement information, conducting vehicle registration searches, maintaining records and databases, supporting compliance and audit activities, and assisting with reporting and performance monitoring.

Working in a high-volume environment, you will need to manage competing priorities while maintaining a high level of accuracy and attention to detail. You will also work with sensitive and confidential information and are expected to maintain a strong commitment to information security and legislative compliance.

Your responsibilities will include:
Generate and process infringement notices in accordance with legislative requirements, policies and procedures.
Conduct vehicle registration searches through approved information-sharing arrangements and systems.
Undertake high-volume data entry and processing activities with a strong focus on accuracy and attention to detail.
Maintain records and databases to ensure information is complete, accurate and auditable.
Support internal and external audit requirements through record management, reporting and compliance checks.
Monitor and update enforcement processing systems and workflows.
Assist with the preparation of correspondence, notices and other regulatory documentation.
Ensure all activities comply with relevant legislation, policies, procedures and information security requirements.
Assist with reporting, statistics and performance monitoring activities as required.

About You:
To be successful in this role, you will be a highly organised and reliable individual with a strong commitment to accuracy and quality. You will demonstrate:

Excellent attention to detail and the ability to identify errors and inconsistencies in information.
Strong data entry and administrative skills, with the ability to accurately process high volumes of information.
The ability to work confidently with databases, information systems and computer applications.
Strong organisational and time-management skills, with the ability to prioritise competing tasks and meet deadlines.
An understanding of the importance of following legislation, policies, procedures and established processes.
Strong written communication skills and the ability to prepare accurate and professional correspondence and documentation.
A high level of integrity and discretion when handling confidential and sensitive information.
The ability to work effectively both independently and as part of a team.
A commitment to continuous improvement and contributing to efficient and effective enforcement processes.
Experience in local government, regulatory services, compliance, enforcement processing, infringement administration or a similar high-volume administrative environment will be highly regarded.
Certificate III Business Administration or relevant experience.

Please note: The successful applicant will be required to undergo a National Police Check as part of the recruitment process.

Be part of shaping the Gold Coast’s future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

9-day fortnight
Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
Personal and professional development courses
Access to 350+ fitness facilities through Fitness Passport
4 free confidential counselling sessions a year for you or an immediate family member
1 free nutritionist and financial advice session per year
Free parking

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.

How to apply:
To submit your application, please click and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.

Contact Person: Siena Lawson

Contact Email: slawson@goldcoast.qld.gov.au

Closing Date: Wednesday 16th September 11:59pm AEDT

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.

City of Gold Coast Recruitment