Housing Support Officer jobs

Housing Officer

• Perm Full Time|35 hours/week
• Location: Darwin, NT
• Salary: $85,994 + Super + Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Your opportunity

Join a purpose-driven organisation where your work has a direct impact on people's lives. We are seeking a compassionate and motivated professional to support individuals and families in securing and sustaining safe, stable housing.

In this rewarding role, you will work closely with tenants and stakeholders to deliver high-quality housing services, helping people build independence, stability, and stronger connections within their communities. Mission Australia Housing provides social and affordable housing solutions that create pathways to improved wellbeing and opportunity.

This is a frontline role suited to someone with strong communication and relationship-building skills, sound judgement, and a commitment to delivering person-centred services. You'll be part of a supportive and collaborative team where your contribution makes a meaningful difference every day.

Your key responsibilities will be to:

• Conducting all the arrangements to lease vacant properties quickly and effectively
• Work with tenants to assist and support them in maintaining their tenancies
• Carry out property inspections and complete the required property reports
• Prepare court/tribunal documents where necessary
• Ensure tenancy and property records are kept up to date and information recorded meets the organisations and Regulatory standards
• Maintain a strong KPI focus across a variety of performance areas
• Maintain positive relationships with external and internal stakeholders
• Actively contributes to developing and implementing strategies that connect tenants to additional support

Requirements for success

• Demonstrated experience working with vulnerable client groups with strong people skills
• Knowledge of the Residential Tenancy Act would be preferred
• Previous experience working in the housing or social welfare sector would be preferred
• Strong experience with Microsoft Office products for reporting
• Excellent written and verbal communication skills
• Strong administrative experience and interpersonal skills
• Current Drivers’ Licence and valid WWCC

Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks and WWWC.

Your benefits

• Rewarding Work- every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax
• Free external, confidential counselling
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au