Candidate profile (title) Our team within IKEA

Candidate profile (text) - Default language At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

Key responsibilities (title) What you need to know

Key responsibilities (text) Working at IKEA has its benefits and rewards:

• $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• Rosters published 4 weeks in advance.
• 15% Co-worker discount
• Subsidised meals and complimentary drinks in our Co-worker restaurant
• Free uniforms provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
• 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information:

• These roles are Permanent Part Time, 50hrs/fortnight
• The internal job title for this role is Customer Co-worker
• Due to operational requirements, candidates must be available to work a flexible rotating roster between 9:00am and 9:30pm, including evenings, 3 out of 4 weekends each month, and peak trading periods.
• To be considered for this role you have full-day availability Wednesdays and Fridays.

Recruitment Process Overview:

• Video interview: if shortlisted, you may be invited to complete a short pre-recorded video interview.
• Interview panel: next step is an in-person interview with the hiring team.
• Training: if successful your employment with IKEA will commence on Monday 31 August.

Team vision ( title) About this work area

Team vision (text) As Customer Co-worker your responsibilities will include, but are not limited to:

• Delivering a fast, friendly, and accurate checkout experience for customers.
• Handling cash and card payments in a reliable, efficient, and accurate manner.
• Supporting daily Customer Experience operations, including responding to customer enquiries and resolving customer concerns.
• Assisting across Customer Experience areas including Greeting, Exchanges & Returns, and Customer Service as required.
• Contributing to a safe, clean, and welcoming customer environment by keeping areas organised, returning products to their correct location, replenishing supplies, and supporting daily operational routines.
• Ensuring customers have a positive final touchpoint during their IKEA shopping experience.
• Recording information accurately in relevant systems to support continuous improvement.
• Working collaboratively with your team to provide a seamless and enjoyable customer experience.

Let's connect Who you are

Let´s connect As a Customer Co-worker you are:

• Passionate about delivering exceptional customer service and creating positive experiences for every customer.
• A confident communicator who enjoys interacting with people and building rapport.
• Able to thrive in a fast-paced retail environment and adapt to changing priorities.
• A positive team player who works collaboratively and contributes to a supportive team culture.
• A proactive problem-solver who remains calm and solution-focused in challenging situations.
• Comfortable using point-of-sale (POS) systems and handling customer transactions accurately.
• Experienced in retail, hospitality, or another customer-facing environment (preferred).
• Able to work independently while also supporting co-workers across different Customer Experience functions.

Local section (title) We need people like you

Local section (text) At IKEA, work is so much more than a job. Come join us!

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!