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    • Experience in an IT support / helpdesk role (or equivalent).
    • Perform routine checks, updates, and desktop/laptop maintenance.
    • View all TasmanShield IT Systems Pty Ltd jobs - Melbourne jobs - IT Support jobs in Melbourne VIC
    • Salary Search: IT Support Technician salaries in Melbourne VIC
    • We are very passionate in providing high levels of service and delivery for our clients and have a extremely low case where they leave our company or change…
  • View similar jobs with this employer
    • You will support the deployment, maintenance and ongoing operation of ICT equipment and services.
    • Working closely with colleagues, business users and technical…
    • You will be providing general Desktop support onsite as well as smart hands and feet support of Networking devices with 3rd party providers.
    • Log, track and resolve support tickets.
    • Support key business applications: M365 suite, MS Teams, Exchange Online, Entra ID.
    • IT Support: 1 year (Preferred).
    • Solid Microsoft 365 administration and support experience.
    • An IT Support Specialist to own frontline helpdesk support and grow into broader systems…
    • Working directly onsite with customers to support our managed services offering.
    • Solid knowledge and understanding of a typical network infrastructure including…
    • Maintain a clean and organised build room as your operational centre, keeping it tidy, well stocked, and ready for action.
    • Purchased Leave (up to 4 weeks).
    • Exposure to MacOS environments and device support.
    • Experience providing face-to-face, phone and remote technical support.
    • Provide first-level ICT support to office and site-based staff by phone, email and remote-support tools, responding to enquiries and resolving hardware,…
    • You'll support multiple buildings around the area.
    • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
  • View similar jobs with this employer
    • Provide high level support to various industry and custom applications.
    • Knowledge of Windows desktop, Windows server environments including current and previous…
    • Creating and maintaining technical documentation and support processes.
    • Providing first and second-line IT support via phone, remote access, and desk-side…
    • Foundational knowledge of Microsoft Windows operating systems, Microsoft 365 and standard desktop hardware.
    • Provide professional, helpful support to end users…
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    • Efficient and effective delivery of second and third-line operational support including (but not limited to) desktop and client support, local server and…

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Job Post Details

IT Support Technician - job post

TasmanShield IT Systems Pty Ltd
Melbourne VIC 3000
From $6,426 a month - Full-time

Job details

Pay

  • From $6,426 a month

Job type

  • Full-time

Location

Melbourne VIC 3000

Benefits

Pulled from the full job description

  • Childcare assistance
  • Referral program
  • Housing allowance
  • Parental leave
  • Health insurance
  • Vision insurance
  • Dental insurance

Full job description

IT Support Technician — Job Description (Indeed format)

Position: IT Support Technician
Location: Full Time

About the role
We’re seeking an IT Support Technician to provide day-to-day technical support to staff. You’ll troubleshoot hardware and software issues, support users via tickets and helpdesk channels, and help maintain reliable IT systems.

Key responsibilities

  • Provide first-level IT support via phone, email, and helpdesk tickets
  • Troubleshoot issues across Windows, Microsoft 365, and common business applications
  • Assist with onboarding/offboarding: account access, device setup, software installs
  • Support peripherals (printers, scanners, conference room devices) and basic network connectivity
  • Perform routine checks, updates, and desktop/laptop maintenance
  • Document issues and resolutions in the ticketing system
  • Escalate complex issues to senior engineers/vendors and follow through to resolution
  • Maintain a clean, secure workplace standard for IT equipment and data

Required skills & experience

  • Experience in an IT support / helpdesk role (or equivalent)
  • Strong troubleshooting and customer service skills
  • Working knowledge of Windows OS and Microsoft 365
  • Ability to prioritize tickets and meet service targets
  • Clear communication and reliable follow-through

Preferred

  • Experience with Active Directory / Azure AD
  • Basic networking knowledge (TCP/IP, DNS, DHCP)
  • IT certifications (e.g., CompTIA A+, Microsoft)

How to apply
Click “Apply Now” on this listing and submit your resume.

Pay: From $6,426.00 per month

Benefits:

  • Childcare assistance
  • Dental insurance
  • Health insurance
  • Housing allowance
  • Life insurance
  • Maternity leave
  • Parental leave
  • Referral program
  • Visa sponsorship
  • Vision insurance

Work Location: In person

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