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IT Infrastructure Service Delivery Manager jobs

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    • Experience in IT service delivery, digital infrastructure, technology support, managed services, or business systems.
    • Issue resolution and process improvement.
    • View all Cueva De Hombre Digital Infrastructure & Technology Services Pty Ltd. jobs - Adelaide jobs - Service Delivery Manager jobs in Adelaide SA
    • Salary Search: IT Service Delivery Manager salaries in Adelaide SA
    • Monitor workforce capacity, scheduling and service delivery performance.
    • Proven leadership experience managing managers and technical teams.
    • Own end‑to‑end IT operations and service delivery for assigned business groups and value streams, ensuring service quality, customer satisfaction, and…
    • Guide the delivery team to generate regular reports and updates for stakeholders to provide visibility into IT project status and outcomes.
    • Owner of the local contract for IT services, including Voice.
    • Supporting the Cluster IT Account managers for the budget consolidation at Cluster level.
    • Service & SLA Management: Oversee the end-to-end delivery of application managed services, ensuring prompt response times, incident resolution, and high…
    • Brings a strong background in IT service delivery and support within a professional services environment.
    • Support and coordinate delivery across core systems.
    • Coach delivery teams on integrating AI into the software delivery lifecycle.
    • Align stakeholders through clear governance, risk management and delivery updates.
    • Ensure support arrangements, operational processes and service controls are established and maintained to enable reliable and sustainable service delivery.
    • Service Delivery Leadership: Extensive experience leading complex IT service delivery environments, driving operational performance and customer-focused…
    • Up to 5 additional service bonus leave days per year.
    • Experience in project management within financial services or a similarly complex, regulated environment.
    • Establishing and maintaining delivery governance, risk, issue, dependency, and RAID management while managing delivery across multiple vendors and partners.
    • Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be…
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    • The ideal candidate will have a strong background in managing complex delivery plans, coordinating cross-functional teams, and driving continuous improvement in…
    • Access to long service leave after 7 years of continuous service.
    • You'll be an experienced IT professional with a strong background in service delivery,…

Job Post Details

IT Service Delivery Manager - job post

Cueva De Hombre Digital Infrastructure & Technology Services Pty Ltd.
45 Grenfell Street, Adelaide SA 5000
$95,000 - $125,000 a year - Permanent, Full-time

Job details

Pay

  • $95,000 - $125,000 a year

Job type

  • Permanent
  • Full-time

Location

45 Grenfell Street, Adelaide SA 5000

Benefits

Pulled from the full job description

  • Professional development assistance
  • Employee mentoring program
  • Health insurance

Full job description

About the Role

Cueva De Hombre Digital Infrastructure & Technology Services Pty Ltd operates within the digital infrastructure, IT services, technology support, and business systems sector, helping organisations maintain reliable technology operations and efficient service delivery. We are seeking an IT Service Delivery Manager to oversee client support, coordinate technical service activities, and ensure strong operational performance across the business.

Why Join Us?

Career Growth Opportunity
Develop your management career within a professional Australia-based digital infrastructure and technology services company.

Competitive Compensation
Receive a realistic and competitive annual salary aligned with mid-level IT service delivery roles in Adelaide.

Professional Technology Environment
Work in a structured setting that values reliability, communication, teamwork, and practical technology solutions.

Meaningful Business Impact
Help improve service quality, strengthen client satisfaction, and support continued digital operations growth.

Key Responsibilities

  • Manage daily IT service delivery, client support, and technical workflow coordination
  • Coordinate with technical teams, clients, suppliers, and internal departments
  • Monitor service tickets, response times, service standards, and performance reports
  • Support digital infrastructure projects, system updates, and operational improvements
  • Assist with service planning, issue resolution, documentation, and process improvement
  • Maintain strong communication with clients and stakeholders
  • Ensure service activities follow company procedures, quality standards, and operational requirements

What We Are Looking For

Experience

  • Experience in IT service delivery, digital infrastructure, technology support, managed services, or business systems
  • Previous team coordination or supervisory experience is preferred
  • Experience working with technical teams, service desks, infrastructure support, or client-facing IT services is an advantage

Skills

  • IT service delivery management
  • Client support and stakeholder communication
  • Technical workflow coordination
  • Service reporting and documentation
  • Issue resolution and process improvement
  • Strong organisation, problem-solving, and attention to detail

Education

  • Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field is preferred
  • Professional certifications in ITIL, project management, cloud services, cybersecurity, or service management are an advantage

Pay: $95,000.00 – $125,000.00 per year

Benefits:

  • Employee mentoring program
  • Health insurance
  • Professional development assistance

Work Location: In person

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