IT Infrastructure Service Delivery Manager jobs

The Department of Parliamentary Services (DPS) is responsible for the provision of infrastructure resources and support services to Members of Parliament and parliamentary departments.

DPS operates as a service provider to, and in close consultation with, the Department of the Legislative Assembly and the Department of the Legislative Council.
The Information Technology (IT) team provides Information and Communications Technology (ICT) services through project delivery and IT operations support of the ICT environment.
The IT Infrastructure Technology team is comprised of System, Network and Communications Administrators and Engineers, who deliver resilient cloud and internal IT operations through hybrid IT infrastructure service delivery.

Why join us?

• Lead modern democratic infrastructure: Shape and modernise the hybrid cloud and enterprise platforms supporting Victoria's elected representatives and parliamentary operations
• Hybrid work: Three days in the office in the Parliamentary Precinct in Melbourne CBD, and two days from home
• Competitive salary: PoV 6, $142,790 - $191,084 + 12% superannuation

About the role and team

The Infrastructure Technology team is a specialised unit of engineers and administrators dedicated to delivering highly resilient cloud and on-premises services. As the Manager, IT Infrastructure Technology, you will step into a critical, hands-on leadership role balancing architectural vision with technical execution. You will go beyond day-to-day oversight, serving as the strategic anchor that evolves our enterprise platforms, drives modern engineering practices, and ensures our vital infrastructure is robust, secure, and future-ready.

Key Responsibilities:

• Technical Leadership & Architecture: Provide hands-on leadership to the team, setting strategic direction and making key engineering decisions across network, communications and cloud and on-premises environments.
• Platform Modernisation: Lead large-scale modernisation initiatives by applying platform engineering and design, network and communications engineering and design, and SRE principles to boost scalability, automation, and observability.
• Governance & Standards: Establish and govern infrastructure standards, reference architectures, and infrastructure-as-code patterns aligned with contemporary systems delivery covering network and communications, cloud and on-premises compute and storage, and cybersecurity frameworks.

About you

We are looking for a forward-thinking technical leader who pairs deep technical expertise with a passion for mentoring and leading engineering teams.

Essential Qualifications & Experience:

• ITIL Foundations Certification.
• Mandatory Certification (in at least one of the following): Microsoft Certified Azure Solutions Architect, CCNP Enterprise, CCNP Collaboration, or Certified Data Centre Professional.
• Enterprise Infrastructure Expertise: Demonstrated experience designing, engineering, and governing resilient, secure, and automated hybrid/cloud-native infrastructure platforms at scale.
• Modern Engineering Practices: Proven hands-on capability in deploying infrastructure-as-code (IaC), automation, and SRE methodologies.
• Strategic Stakeholder Management: Highly developed communication skills with a proven ability to translate complex technical/architectural decisions into clear business outcomes for senior stakeholders.

The Recruitment Process

• Application: Submit your CV and a brief cover letter outlining your suitability.
• Initial Screening: A 15-minute introductory phone call with our HR team.
• Panel Interview: A face-to-face panel interview with key team members.
• Final Checks: National Police Check and professional reference checks.

Applications close on Friday, 28 August, and applicants may be contacted before the advertisement closes.

About the Department of Parliamentary Services

The Department of Parliamentary Services delivers impartial, professional, and innovative services to support Victoria's elected representatives, the democratic process and the Parliament as an institution. Through our commitment to diver sity and equality, we are actively engaged in promoting and maintaining a safe and inclusive work environment where all employees are respected, valued, and supported. We seek to recruit the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. Our team members are the key to our success and bring new and innovative responses to issues and challenges we face in our work in the delivery of quality services to support the work of the Parliament.

Why work for us?

We offer a unique workplace that sits at the heart of Victorian democracy. You will work in a historic precinct with modern technology, contributing to an institution that values integrity, professional growth, and a supportive team culture.

Accessibility

If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact Parliament's Recruitment Team via email [email protected]

Privacy Collection Notice

The Parliament of Victoria and the parliamentary departments are committed to protecting your privacy. Personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic) (PDP Act) and other relevant legislation.
This privacy collection notice applies to our recruitment activities. It explains what information is collected when you apply for employment with a parliamentary department. It may be updated from time to time.

Child Safe Standards

The parliamentary departments are committed to upholding the Victorian Child Safe Standards and the protections afforded to children in the Child Wellbeing and Safety Act 2005. We are committed to the cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.

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