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IT Officer - job post

1 Hotel Melbourne
9 Maritime Place, Docklands VIC 3008
$80,000 - $90,000 a year - Full-time

Job details

Pay

  • $80,000 - $90,000 a year

Job type

  • Full-time

Location

9 Maritime Place, Docklands VIC 3008

Benefits

Pulled from the full job description

  • Referral program
  • Parental leave
  • Employee discount
  • Maternity leave

Full job description

IT Officer

At 1 Hotels, we’re redefining luxury with a focus on sustainability, thoughtful design, and exceptional guest experiences. We’re currently seeking a proactive and solutions-driven IT Officer to support our technology operations at 1 Hotel Melbourne.

This is a hands-on role ideal for someone who thrives in a fast-paced hospitality environment, enjoys problem-solving, and can balance multiple priorities while delivering seamless IT support across the hotel.

Why Join 1 Hotels?

At 1 Hotels, we don’t just deliver service—we create meaningful experiences rooted in sustainability and innovation. You’ll be part of a team that values creativity, collaboration, and forward-thinking technology solutions.

About the Role

Reporting to the IT Director, the IT Officer will provide day-to-day technical support across the hotel, ensuring all systems operate efficiently and securely. You’ll be the go-to person for staff and guests alike, helping resolve issues quickly while contributing to ongoing improvements in our technology landscape.

Salary of $80,000 - $90,000 + Superannuation package under the HIGA award classification.

Key Responsibilities

· Provide daily operational support to the IT Director, including managing system requests, service tickets, and IT-related inquiries.

· Deliver technical support to end-users, troubleshooting hardware, software, and network issues.

· Monitor and respond to help desk tickets in line with 1 Hotels standards and service levels.

· Support hotel guests with technology-related inquiries and ensure a smooth digital experience.

· Maintain and support internal network infrastructure and systems across the property.

· Assess hardware and software requirements to meet evolving business needs.

· Installation, configuration, and maintenance of systems and applications.

· Perform routine system maintenance, updates, and performance checks.

· Ensure all company devices (laptops, servers, workstations, and mobile devices) are secure, updated, and compliant with endpoint security standards.

· Document system configurations, procedures, and updates as required.

· Support IT setup for hotel events, meetings, and presentations.

· Conduct quality audits of IT applications in collaboration with the IT Director.

· Ensure data security and compliance with SH Group / 1 Hotels IT policies and procedures.

· Collaborate with other departments to identify, recommend, and implement cost-effective technology solutions.

About You

· Strong multitasking abilities with a calm, solution-oriented approach.

· Quick thinker with the ability to troubleshoot and resolve issues efficiently.

· Excellent communication skills with a service-first mindset.

· Experience in IT support, ideally within hospitality or a customer-facing environment.

· Solid understanding of networking, hardware, software, and security practices.

· Ability to work collaboratively across departments and adapt to changing priorities.

· Minimum Bachelor of IT required

· Understands the role may require you to work outside of normal office hours

· We are located in the Docklands area, postcode 3008

Pay: $80,000.00 – $90,000.00 per year

Benefits:

  • Employee discount
  • Maternity leave
  • Referral program

Work Location: In person

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