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IT Support Officer jobs

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    • Log, track and resolve support tickets.
    • Support key business applications: M365 suite, MS Teams, Exchange Online, Entra ID.
    • IT Support: 1 year (Preferred).
    • View all Perth IT Co. jobs - Osborne Park jobs - IT Support jobs in Osborne Park WA
    • Salary Search: IT Support Officer (Junior Level) salaries in Osborne Park WA
    • Experience in an IT support / helpdesk role (or equivalent).
    • Provide first-level IT support via phone, email, and helpdesk tickets.
    • Solid Microsoft 365 administration and support experience.
    • An IT Support Specialist to own frontline helpdesk support and grow into broader systems…
    • Provide first-level ICT support to office and site-based staff by phone, email and remote-support tools, responding to enquiries and resolving hardware,…
    • Experience in an IT support, service desk or customer service environment (or transferrable experience).
    • Document procedures, work instructions, standard device…
    • Triage support requests, troubleshoot and provide first / second level support.
    • Answer incoming calls and monitor support queues for the IT helpdesk.
    • The role is a part-time (3 days a week) 3-month contract with possibility of extension, based on-site in Brisbane.
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    • You will support the deployment, maintenance and ongoing operation of ICT equipment and services.
    • Working closely with colleagues, business users and technical…
    • Provide L1 IT support, assisting employees with hardware, software and mobile device issues through ServiceNow and other support channels.
    • Proficiency in providing desktop support.
    • It’s common practice for a technical IT support team to be divided into first and second-line support, with the second…
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    • Enterprise, managed services or VIP support experience is advantageous.
    • An experienced support professional with a strong background in workplace technology,…
    • Field incoming help requests from end users and provide exceptional support experience to internal staff (Level1/2 user and systems support) both on-premises…
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    • Provide high level support to various industry and custom applications.
    • Provide end user support to all Stratco sites nationally and internationally, some…
    • Maintaining accurate documentation of support requests and resolutions.
    • Experience providing onsite and remote IT support to business clients.
    • Prioritise support requests based on operational impact and business needs.
    • Deliver outstanding customer service through both in-person and remote support.

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Job Post Details

IT Support Officer (Junior Level) - job post

Perth IT Co.
Osborne Park WA
$72,000 - $78,000 a year - Full-time

Job details

Pay

  • $72,000 - $78,000 a year

Job type

  • Full-time

Location

Osborne Park WA

Benefits

Pulled from the full job description

  • Employee mentoring program
  • Parental leave
  • Employee discount
  • Maternity leave

Full job description

We’re seeking a reliable, customer-focused IT Support Officer at our Perth Osborne Park office to help keep our workplace technology running smoothly. You’ll support users, troubleshoot everyday issues, maintain devices and systems, and contribute to a secure and dependable IT environment.

Key Responsibilities

  • Support key business applications: M365 suite, MS Teams, Exchange Online, Entra ID.
  • Troubleshoot PCs, printers, email, Wi-Fi and connectivity problems.
  • Set up and maintain devices, applications and user accounts.
  • Manage passwords, permissions and basic access requests.
  • Log, track and resolve support tickets.
  • Assist with new-starter setups and device provisioning.
  • Escalate more complex issues when required.
  • Maintain IT documentation, equipment records and asset inventory.

What We’re Looking For

  • Working knowledge of Windows, macOS, hardware and basic networking.
  • Familiarity with Microsoft 365 or similar business platforms.
  • Good troubleshooting and problem-solving skills.
  • Awareness of basic cybersecurity and access controls.
  • Strong communication and customer-service skills.
  • Organised, dependable and willing to learn.
  • Help-desk or ticketing-system experience is an advantage.

What We Offer

  • Exposure to workplace IT, networking and cybersecurity.
  • Supportive team environment.
  • Opportunities to build practical technical skills.
  • Career pathways into systems, network, cloud or infrastructure roles.
  • Competitive salary and benefits.

APPLY NOW!

Pay: $72,000.00 – $78,000.00 per year

Benefits:

  • Employee discount
  • Employee mentoring program
  • Maternity leave
  • Parental leave

Experience:

  • IT Support: 1 year (Preferred)

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

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