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    • Flexibility to support business operations through rostered shifts, on-call support and travel across locations.
    • Employment type: Permanent Full-Time.
    • View all Transport For NSW jobs - Macquarie Park jobs - IT Support jobs in Macquarie Park NSW
    • Salary Search: IT Support Officer salaries in Macquarie Park NSW
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    • IT service management and professional client support.
    • You'll contribute to genuine client environments and technology projects, with appropriate supervision…
    • Ongoing training and development support.
    • As a Service Desk Officer, you are the first point of contact for Information and Communication Technology (ICT)…
    • Previous experience in an ICT support, helpdesk, desktop support, computer technician or similar technical support position.
    • Train and support end users.
    • Provide onsite and remote IT support.
    • Deploy devices and support site technology.
    • POS, EFTPOS and retail technology support.
    • Handle and track parts, assist with maintenance, and support system repairs.
    • Familiarity with IT hardware, networking, or technical support gained through study…
    • Previous experience in a high-volume IT Service Desk or customer support environment is desirable.
    • Responding to phone calls, walk ups and support tickets in a…
    • You’ll gain practical experience across ICT support, systems administration, cloud technologies, cyber security, and ICT operations while working alongside an…
    • Knowledge of Active Directory, Microsoft 365, and remote desktop support tools.
    • Demonstrated experience in an ICT support, help desk, or technical services role…
    • Triage support requests, troubleshoot and provide first / second level support.
    • Answer incoming calls and monitor support queues for the IT helpdesk.
    • Approximately 2-3 years' experience in an IT support, service desk, or infrastructure support role.
    • Broad understanding of IT infrastructure, systems, and…
  • View similar jobs with this employer
    • Individuals within the close SPU IT team work cohesively to install, operate, and manage equipment and support our system users.
    • Work Type: Ongoing - Full-time.
    • Minimum one (1) year of full-time professional work experience in Australia in ICT support, systems administration, network support or a closely related…
    • The IT Support Analyst will assist the IT Team in the upkeep and support.
    • Quality of life, no matter how long or short their life may be.
    • Maintain a clean and organised build room as your operational centre, keeping it tidy, well stocked, and ready for action.
    • Purchased Leave (up to 4 weeks).

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Job Post Details

IT Support Officer
Transport For NSW
·
3.8
Macquarie Park NSW 2113
$111,625 - $122,786 a year
Permanent, Full-time
Apply on company site

Job details

$111,625 - $122,786 a year
Permanent, Full-time
Shift work, On call
Macquarie Park NSW 2113

Full job description

IT Support Officer

Organisation/Entity: Transport For NSW
Job category: Information & Communication Technology
Job location: Macquarie Park, NSW, AU, 2113
Job reference number: 112399
Employment type: Permanent Full-Time
Salary range: $111625.0-$122786.0

You can be part of the team that enables significant service improvements for our people.


You know that not all tech and digital roles are the same. Be part of a team that ensures a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities and regions.


In this role, you'll:


  • Provide timely and effective support for IT incidents and service requests, delivering excellent customer service and resolving issues within agreed service levels.

  • Troubleshoot and resolve hardware, software, operating system and application issues, working closely with technical teams, stakeholders and vendors as required.

  • Manage desktop support activities including device deployments, patch management, relocations and system maintenance, while maintaining accurate ticket records within the ITSM tool.

  • Contribute to knowledge management through the development of documentation, knowledge articles, user guides and FAQs, while identifying recurring issues and opportunities for permanent solutions.

  • Support overall team success by mentoring junior analysts, managing escalations, maintaining safety compliance and demonstrating strong collaboration and leadership behaviours.


In addition to the above, there will be requirements to work outside of normal working hours (24*7) for on call support.

This position is based at 8 Central Avenue, Eveleigh, supporting the Transport Operations Room, with occasional travel to Macquarie Park when required.


Please click here to review the role description.


About you



You will bring:

  • Strong Level 1 IT support expertise across PC/LAN environments, Microsoft Windows, Office 2016+, telephony and conferencing technologies.

  • Proven capability in administering user and computer accounts using Microsoft Active Directory and SCCM.

  • Hands-on experience delivering desktop support within ITIL-based service management and managed services environments.

  • Solid understanding of ITIL Foundation principles, operational support processes, incident management and service delivery best practices.

  • Flexibility to support business operations through rostered shifts, on-call support and travel across locations.

Who we are



Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us


Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.


This is an in-person, on-site role.


Apply today


Applications close 11:59 PM Wednesday 18 November, 2026.


For more information about this role, please contact MARISSA.LASPINA@TRANSPORT.NSW.GOV.AU.


Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.


Learn more about how to apply via Our recruitment process | Transport for NSW


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