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IT Support jobs in Docklands VIC

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    • Experience in an IT support / helpdesk role (or equivalent).
    • Provide first-level IT support via phone, email, and helpdesk tickets.
    • View all TasmanShield IT Systems Pty Ltd jobs - Melbourne jobs - IT Support jobs in Melbourne VIC
    • Salary Search: IT Support Technician salaries in Melbourne VIC
    • Provide first-level ICT support to office and site-based staff by phone, email and remote-support tools, responding to enquiries and resolving hardware,…
    • Enterprise, managed services or VIP support experience is advantageous.
    • An experienced support professional with a strong background in workplace technology,…
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    • You will support the deployment, maintenance and ongoing operation of ICT equipment and services.
    • Working closely with colleagues, business users and technical…
    • Maintain a clean and organised build room as your operational centre, keeping it tidy, well stocked, and ready for action.
    • Purchased Leave (up to 4 weeks).
    • Working directly onsite with customers to support our managed services offering.
    • Solid knowledge and understanding of a typical network infrastructure including…
    • A strong end-user manner and the patience to support non-technical staff.
    • 2+ years’ experience in IT systems administration, IT support, or end-user computing.
    • Log, track and resolve support tickets.
    • Support key business applications: M365 suite, MS Teams, Exchange Online, Entra ID.
    • IT Support: 1 year (Preferred).
    • Provide first and second-level technical support to users.
    • Ensure IT support activities comply with organisational policies, cybersecurity requirements, and…
    • Two paid Learning & Development days per year plus open access to varied learning resources to support your career.
    • Competence in handling incoming phone calls;
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    • Provide advanced technical support for hardware, software, and network issues escalated from Level 1 and Level 2 support teams.
    • We are very passionate in providing high levels of service and delivery for our clients and have a extremely low case where they leave our company or change…
    • Desktop support: 3 years (Required).
    • Provide onsite end-user support and update service tickets upon completion.
    • Rate:* AUD 230 per day.
    • You will be accountable for desktop, hardware and software break/ fix support, remote support, software deployment and occasional support for the relocation of…
    • Hybrid working (for majority of our roles) with team anchor days to support collaboration.
    • Develop and maintain reports, dashboards, and visualisations to…

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Job Post Details

IT Support Technician - job post

TasmanShield IT Systems Pty Ltd
Melbourne VIC 3000
From $6,426 a month - Full-time

Job details

Pay

  • From $6,426 a month

Job type

  • Full-time

Location

Melbourne VIC 3000

Benefits

Pulled from the full job description

  • Childcare assistance
  • Referral program
  • Housing allowance
  • Parental leave
  • Health insurance
  • Vision insurance
  • Dental insurance

Full job description

IT Support Technician — Job Description (Indeed format)

Position: IT Support Technician
Location: Full Time

About the role
We’re seeking an IT Support Technician to provide day-to-day technical support to staff. You’ll troubleshoot hardware and software issues, support users via tickets and helpdesk channels, and help maintain reliable IT systems.

Key responsibilities

  • Provide first-level IT support via phone, email, and helpdesk tickets
  • Troubleshoot issues across Windows, Microsoft 365, and common business applications
  • Assist with onboarding/offboarding: account access, device setup, software installs
  • Support peripherals (printers, scanners, conference room devices) and basic network connectivity
  • Perform routine checks, updates, and desktop/laptop maintenance
  • Document issues and resolutions in the ticketing system
  • Escalate complex issues to senior engineers/vendors and follow through to resolution
  • Maintain a clean, secure workplace standard for IT equipment and data

Required skills & experience

  • Experience in an IT support / helpdesk role (or equivalent)
  • Strong troubleshooting and customer service skills
  • Working knowledge of Windows OS and Microsoft 365
  • Ability to prioritize tickets and meet service targets
  • Clear communication and reliable follow-through

Preferred

  • Experience with Active Directory / Azure AD
  • Basic networking knowledge (TCP/IP, DNS, DHCP)
  • IT certifications (e.g., CompTIA A+, Microsoft)

How to apply
Click “Apply Now” on this listing and submit your resume.

Pay: From $6,426.00 per month

Benefits:

  • Childcare assistance
  • Dental insurance
  • Health insurance
  • Housing allowance
  • Life insurance
  • Maternity leave
  • Parental leave
  • Referral program
  • Visa sponsorship
  • Vision insurance

Work Location: In person

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