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IT Support jobs in Melbourne VIC

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    • Provide walk up TechBar support for hardware software and access issues.
    • Provide in person TechBar support to end users, troubleshooting device and application…
    • Ensure the smooth day to day operations of the customers operations.
    • Be personable with end-users developing a friendly bond with customers.
    • Working directly onsite with customers to support our managed services offering.
    • Solid knowledge and understanding of a typical network infrastructure including…
    • We are very passionate in providing high levels of service and delivery for our clients and have a extremely low case where they leave our company or change…
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    • Provide technical support to staff and students with a variety of IT issues.
    • Administer and support the school's IT infrastructure, including servers, networks,…
    • Provide onsite IT and network support.
    • Troubleshoot LAN, WAN, Wi-Fi, and VPN connectivity issues.
    • Support desktops, laptops, printers, and other IT equipment.
  • This role primary responsibility will be as field engineer for project on client site around Melbourne, Australia. Collaboration with our specialist team to…
    • Manage incoming daily support matter.
    • Providing customers support on Cloud based server environments.
    • Managing incoming daily support matters- Email and…
    • Experience managing incidents and providing escalation support.
    • Engineers collaborate closely with IT Technicians during operational periods to ensure seamless…
    • Ability to travel between data center sites as needed to support operational requirements and your professional growth.
    • (Valid driver's license is required).
    • Respond to support requests via phone, email, ticketing systems, and remote support tools.
    • Contribute to knowledge base documentation and user support guides.
    • Maintain and support internal network infrastructure and systems across the property.
    • Experience in IT support, ideally within hospitality or a customer-facing…
    • Development programs and support for higher education.
    • A minimum of 3 years of experience in a Level 1/Level 2 support role.
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    • Assist in the management and support of Information and Communication Technology (ICT) systems.
    • Provide onsite technical support to clients in public school in…
    • Promptly escalate complex technical problems to 3rd level support as needed.
    • Handle issues and challenges that have been escalated from Level 1 support.

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Job Post Details

Accenture logo

Junior Desktop Engineers - Entry Level - job post

Accenture
3.9 out of 5 stars
Melbourne VIC
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Shift and schedule

  • Shift work
  • On call

Location

Melbourne VIC

Benefits

Pulled from the full job description

  • Parental leave

Full job description

We are seeking Junior Desktop Engineers - Entry level across Sydney, Melbourne and Brisbane locations.

About the Role:

Provide in person TechBar support to end users, troubleshooting device and application issues while ensuring a smooth workplace technology experience. This is a fully onsite role requiring presence at the client office five days a week.

Key Responsibilities:

  • Provide walk up TechBar support for hardware software and access issues

  • Troubleshoot Windows and Mac device issues

  • Support device setup onboarding and replacements

  • Assist with Microsoft 365 Teams Outlook and VPN tools

  • Perform incident triage using ServiceNow or similar tools

  • Coordinate with backend teams for escalations

  • Maintain asset tracking and documentation

  • Support meeting room technology when required

  • Ensure high customer satisfaction through timely resolution

Required Skills:

  • 1 year of experience in Desktop Support roles. Windows 10 and 11 troubleshooting

  • Basic MacOS troubleshooting exposure

  • Active Directory user management

  • Microsoft 365 familiarity

  • Hardware troubleshooting for laptops and peripherals

  • Strong communication and customer handling


Additional Requirements:
Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens or Australian Permanent Residents only.

On-call and Shift Expectations: Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction


We are a WORK180 Endorsed Employer, to see our benefits and policies click here.

Benefits of working at Accenture:

  • 18 weeks paid parental leave

  • Long & short-term career break opportunities

  • Structured career development program

  • Local and international career opportunities.

  • Certified as a Family Inclusive Workplace™

  • Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

  • We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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