Ict Support Delivery Manager jobs

About Us: At Kobalt.io, our mission is to solve cybersecurity for SMBs at scale. We believe small businesses are the engine behind innovation and growth. Understanding the challenges that our customers have enabled us to design and refine scalable cybersecurity services that support a secure path to growth. This is reflected in everything we do from the programs we build, to the partnerships we have developed with companies such as Vanta, Prescient, and Sumo Logic.

Role Overview: We are looking for a dedicated and collaborative Delivery Manager to join our team of cybersecurity professionals as we enter our next phase of expansion. In this role, you will serve as the crucial link between our clients and Kobalt.io. Your work will be dynamic, involving close collaboration with clients and internal stakeholders to ensure program delivery is timely, budget-conscious, and focused on facilitating long-term client success. Candidates can be fully remote for this role, but must be located Australia or New Zealand and be willing to work in the AEST (Australian) time zone and be available during business hours.

Responsibilities:

• Program Leadership & Mission: Lead and manage a diverse portfolio of information security programs, ensuring all clients have clear, regularly reviewed plans.
• Customer Onboarding: Own the full onboarding lifecycle, ensuring clients start their journey with a completed risk register and a strategic 1-year roadmap.
• Service Excellence & NPS: Maintain a client NPS score of 8.67 or above by delivering exceptional service and partnering with customer success managers.
• Client Communication: Act as the primary point of contact, providing transparent, insightful reports on progress and milestones to foster trust.
• Documentation & Knowledge Transfer: Ensure all program processes, decisions, and changes are clearly documented for consistency.
• Process Ownership & Improvement: Own and enhance delivery team processes to continuously increase service value and quality.
• Cross-Functional Leadership: Lead subject matter experts (SMEs) to drive successful outcomes, providing supportive and constructive feedback as a team player.
• Risk & Issue Mitigation: Proactively identify and manage roadblocks to keep all programs aligned with their defined objectives.
• Business Development: Identify upselling opportunities based on evolving client needs and collaborate with internal teams to drive growth.

Qualifications:

• Post-secondary degree in business, computer science, information technology, or equivalent professional experience.
• 5 years of experience in B2B client-facing roles, managing technology or business change projects and/or programs.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with diverse teams, technical experts, and stakeholders.
• Ability to engage with customer executives and demonstrate strategic understanding of business needs.
• Experience managing multiple projects with multiple stakeholders and competing priorities.
• Proficiency in project management tools and software (e.g., monday.com) and familiarity with compliance tools (e.g., Vanta).
• Strong analytical and problem-solving abilities.
• Must be detail-oriented, highly organized, proactive, and able to move fast while remaining calm under pressure.

Nice to have:

• Program and/or project management-related certification such as CAPM, PMP, or PgMP.
• Hands-on experience with Compliance and Trust products
• Previous experience working in information security or information technology industry.
• Strong understanding of information security principles, risk management frameworks, and industry standards.

Benefits:

• Competitive salary and equity options
• Professional development opportunities
• Fun and inclusive company culture

How We Use AI in Our Hiring Process: At Kobalt.io, we value transparency and want you to know exactly how we evaluate candidates.

AI Notetaking: We use an AI-powered meeting assistant in all interviews. This tool records, transcribes, and generates summaries of our conversation. This allows our interviewers to be fully present and engaged with you, rather than being distracted by taking manual notes.
Information Sharing: These summaries help us accurately share your qualifications and highlights with hiring managers and key stakeholders who may not be on the call.
Human-Led Decisions: While our AI tools may provide data points or candidate rankings, humans remain at the helm of our decision-making. We may use these insights as just one piece of information in our evaluation. Your potential is assessed by real people, and the final decision on who moves forward is always made by the hiring team.

Job Type: Full-time

Pay: $95,000.00 – $120,000.00 per year

Benefits:

• Professional development assistance
• Referral program
• Work from home

Work Location: Remote