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    • Remotely accessing hospital systems to track down and fix faults.
    • Building product knowledge to support future progression into implementation or product roles.
  • View similar jobs with this employer
    • Remotely accessing hospital systems to track down and fix faults.
    • Building product knowledge to support future progression into implementation or product roles.
    • Maintain accurate records of support requests, incidents, and student interactions through helpdesk and student support systems.
    • Ensuring the smooth day to day operations of the customers operations.
    • Personable with end-users developing a friendly bond with customers.
    • Preparing and maintaining technical documentation, system procedures, asset registers and user support materials..
    • Installing and configuring computer systems as needed by military personnel.
    • Providing technical support on base and out in the field.
    • The Technology Support Officer is responsible for providing a high quality, responsive and efficient support for EMR and Digital Health delivery.
    • Proven experience in IT technical support or helpdesk roles.
    • Liaise with our primary contracting partner's IT department to ensure system compliance.
    • Ability to research developments in innovative digital systems and initiatives that support business improvements.
    • Job type Full time Duration Ongoing.
    • Work within a team to support broad and varied systems from leading vendors.
    • Familiarity with ITSM tools or ticketing systems (ConnectWise is a plus).
  • View similar jobs with this employer
    • The ideal candidate will be hired as a sub-contractor and have a strong understanding of Microsoft Windows and Apple operating systems, as well as experience…
  • View similar jobs with this employer
    • You’ll provide customer support via our service desk, responding to incoming support requests and attend client sites to support on premise technical…
    • Provide professional, helpful support to end users via phone, email and self-service portals, offering clear guidance to restore system access and functionality…
    • Experience: A minimum of 2 years of hands-on experience in an ICT support or systems administration role.
    • As our go-to technical expert, you will ensure our…
    • The role works closely with a diverse range of stakeholders to support teaching, research and administrative activities.

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Job Post Details

Junior IT Support Officer - job post

Give A Grad A Go
4.7 out of 5 stars
Melbourne VIC•Remote
$65,000 - $75,000 a year - Full-time

Job details

Pay

  • $65,000 - $75,000 a year

Job type

  • Full-time

Shift and schedule

  • Weekend availability
  • Evenings as needed
  • Monday to Friday

Benefits

Pulled from the full job description

  • Work from home

Full job description

  • Ideal for junior and grads looking to kickstart their tech career
  • Opportunity to work remote/work from home
  • Get hands-on support experience with genuine career growth opportunities

If you're looking to kick start your tech career with hands-on problem solving with real responsibility from day one, this one's for you! We're hiring two Junior Support Engineers for a fast-growing Australian health tech company based in Melbourne.

Company profile - Health Technology
This companies platform is used in over 100 hospitals across Australia, connecting the systems, devices and teams that clinical staff rely on every single day, from safety alerts to task coordination to secure messaging. Over 8,000 healthcare professionals use it, clocking more than 3 million secure interactions. They're investing heavily in AI and growing fast with these newly created roles.

The Role - Junior Support Engineer
You'll be the person hospital IT teams reach out to when something's not working, a change request is needed, whether that's a glitchy device, a system fault or a "why isn't this talking to that" kind of problem. You'll sit within a combined support and implementation team, working alongside project managers and integration specialists.

Standard hours are Monday to Friday, with a share of an on-call roster covering nights and weekends (with additional remuneration). You'll learn by doing, shadowing the team and getting stuck into real tickets from day one.

Job responsibilities - Junior Support Engineer
  • Diagnosing and resolving technical issues for hospital IT teams and clinical staff
  • Remotely accessing hospital systems to track down and fix faults
  • Keeping an eye on alerts and escalating P1s fast
  • Participating in an on-call roster covering nights and weekends
  • Building product knowledge to support future progression into implementation or product roles
Job requirements - Junior Support Engineer
  • Strong troubleshooting and problem-solving skills, technical background or graduated with a IT degree
  • A professional, calm approach when dealing with high-pressure or urgent situations
  • Comfortable working some evenings and weekends as part of a rostered on-call system
  • Great communication skills and a genuine willingness to learn

Job benefits - Junior IT Support Officer
  • Opportunity for remote/work from home
  • Career growth into implementation, product and beyond
  • Competitive graduate salary with additional remuneration for on-call roster
  • Supportive environment with an expert team passionate about technology
  • Hands-on training & mentorship from the team
  • A tech company using cutting-edge technology – you’re at the centre of innovation!
Give a Grad a Go is committed to being an equal-opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work; read our Diversity and Inclusion promise for more information about this.

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