Skip to main content
Post your resume and find your next job on Indeed!

Ict Technical Support jobs

Sort by: -
    • Travelling to customer sites throughout the Pilbara region to provide onsite technical support.
    • Maintaining accurate documentation of support requests and…
    • View all PilbaraIT jobs - South Hedland jobs - Support Engineer jobs in South Hedland WA
    • Salary Search: ICT Support Engineer salaries in South Hedland WA
    • Experience in an IT support / helpdesk role (or equivalent).
    • We’re seeking an IT Support Technician to provide day-to-day technical support to staff.
    • Keeping technical documentation accurate and up to date.
    • Ability to troubleshoot and resolve technical issues methodically.
    • We are seeking an ICT customer support officer who is able to provide user support, training and guidance on computer systems.
    • Opportunities to build practical technical skills.
    • Log, track and resolve support tickets.
    • Support key business applications: M365 suite, MS Teams, Exchange…
    • Deliver high-quality ICT support services while ensuring prompt resolution of technical issues and minimal disruption to business operations.
    • Troubleshoot technical issues and provide user support across the business.
    • At least 1 year of experience providing ICT support within a business environment.
  • View similar jobs with this employer
    • An experienced support professional with a strong background in workplace technology, end-user computing, deskside support, field services, or technical…
    • We are very passionate in providing high levels of service and delivery for our clients and have a extremely low case where they leave our company or change…
  • View similar jobs with this employer
    • Working closely with colleagues, business users and technical teams, you’ll help improve service delivery and support the effective operation of ACNC's digital…
    • Providing technical support to staff and students;
    • Previous experience in an ICT helpdesk, technical support or customer service environment would be an…
    • Experience providing face-to-face, phone and remote technical support.
    • Exposure to MacOS environments and device support.
    • Demonstrated ability to communicate clearly with technical and non-technical stakeholders, providing advice and supporting users with ICT issues.
    • Working directly onsite with customers to support our managed services offering.
    • Solid knowledge and understanding of a typical network infrastructure including…
    • Provide application and technical support for enterprise systems and business-critical solutions.
    • Proven experience in application support, system testing, or…

People also searched:

ict business analyst
ict manager
information technology
it
technical sales
technical support

Job Post Details

ICT Support Engineer - job post

PilbaraIT
2 Hunt Street, South Hedland WA 6722
$80,000 - $85,000 a year - Full-time

Job details

Pay

  • $80,000 - $85,000 a year

Job type

  • Full-time

Shift and schedule

  • Overtime

Location

2 Hunt Street, South Hedland WA 6722

Benefits

Pulled from the full job description

  • Free drinks
  • Housing allowance
  • Gym membership
  • Company car
  • Visa sponsorship

Full job description

About Us

Pilbara IT Services Pty Ltd provides professional IT support and managed technology services throughout the Pilbara region, including Port Hedland and Karratha. We support clients across education, childcare, government, defence, logistics, shipping, mining and commercial industries.

We are seeking an experienced and motivated ICT Support Engineer to join our growing team.

Key Responsibilities

The successful applicant will be responsible for:

  • Providing Level 1 and Level 2 onsite and remote ICT support.
  • Diagnosing and resolving desktop, laptop, printer, hardware and software issues.
  • Installing, configuring and maintaining Windows operating systems and business applications.
  • Supporting Microsoft 365, Outlook and related Microsoft services.
  • Installing and configuring computer hardware, peripherals and multifunction devices.
  • Troubleshooting LAN, WAN, Wi-Fi and internet connectivity issues.
  • Assisting with user account administration and password resets.
  • Maintaining accurate documentation of support requests and resolutions.
  • Providing excellent customer service while working independently at client sites.
  • Travelling to customer sites throughout the Pilbara region to provide onsite technical support.

Required Qualifications

Applicants must possess one of the following:

  • Advanced Diploma in Information Technology (or equivalent); or
  • Bachelor's Degree in Information Technology, ICT, Computer Science, Network Engineering or a closely related field.

Required Skills

Applicants should demonstrate:

  • Strong troubleshooting and analytical skills.
  • Knowledge of Windows desktop operating systems.
  • Experience supporting Microsoft 365 applications.
  • Knowledge of desktop, laptop, printer and peripheral support.
  • Understanding of networking concepts including TCP/IP, DNS and DHCP.
  • Excellent verbal and written communication skills.
  • Ability to work independently and within a team.
  • Strong customer service and time management skills.

Required Experience

Applicants must have:

  • At least 1–2 years' experience in a similar ICT Support Engineer, IT Support Engineer, Helpdesk, Desktop Support or Field Support role.
  • Experience providing onsite and remote IT support to business clients.
  • Experience diagnosing and resolving software, hardware and network issues.

What We Offer

  • Annual salary of AU$80,000 – AU$85,000 plus superannuation.
  • Company vehicle or vehicle allowance.
  • Shared accommodation.
  • Overtime opportunities where applicable.
  • Ongoing professional development and training.
  • Opportunity to work across a broad range of technologies and industries.
  • Supportive team environment.

How to Apply

Please submit your current resume and a cover letter outlining your qualifications and relevant experience.

Pay: $80,000.00 – $85,000.00 per year

Benefits:

  • Company car
  • Free drinks
  • Gym membership
  • Housing allowance
  • Visa sponsorship

Work Location: In person

Let Employers Find YouUpload Your Resume