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Information System Support Officer jobs

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    • Remotely accessing hospital systems to track down and fix faults.
    • Building product knowledge to support future progression into implementation or product roles.
  • View similar jobs with this employer
    • Remotely accessing hospital systems to track down and fix faults.
    • Building product knowledge to support future progression into implementation or product roles.
    • The Technology Support Officer is responsible for providing a high quality, responsive and efficient support for EMR and Digital Health delivery.
    • Apply attention to detail and appropriate system methodology when utilising the digital recordkeeping system.
    • Work independently and as a team member to ensure…
    • Assist in the installation and configuration of software, hardware and/or equipment, and tests specific versions of one or more of these products.
    • Provide professional, helpful support to end users via phone, email and self-service portals, offering clear guidance to restore system access and functionality…
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    • As service desk support officer, you will provide first-level technology support for staff across the department.
    • Experience using service management systems.
    • Triage support requests, troubleshoot and provide first / second level support.
    • Answer incoming calls and monitor support queues for the IT helpdesk.
    • Generate system reports and assist with troubleshooting issues relating to student information systems and digital services.
    • Installing and configuring computer systems as needed by military personnel.
    • Providing technical support on base and out in the field.
    • Package includes salary from $107,131 to $125,720, plus employer's contribution to superannuation of 12% and annual leave loading.
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    • Good knowledge of Infrastructure support.
    • Provide Web application support for Edge or Chrome.
    • Ability to work with and maintain confidential information.
    • Administering IT systems and users.
    • Proven experience with providing technical support to Office 365, Windows OS, Servers, Active Directory, and MS Office, as…
    • Intermediate skills in Microsoft Office Suite and Windows-based systems.
    • Provide document control and data management support across program products and…
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    • Has experience or knowledge of ICT support and troubleshooting activities.
    • Access to 24/7 confidential employee support providers and counsellors including for…

Job Post Details

Junior IT Support Officer - job post

Give A Grad A Go
4.7 out of 5 stars
Melbourne VIC•Remote
$65,000 - $75,000 a year - Full-time

Job details

Pay

  • $65,000 - $75,000 a year

Job type

  • Full-time

Shift and schedule

  • Weekend availability
  • Evenings as needed
  • Monday to Friday

Benefits

Pulled from the full job description

  • Work from home

Full job description

  • Ideal for junior and grads looking to kickstart their tech career
  • Opportunity to work remote/work from home
  • Get hands-on support experience with genuine career growth opportunities

If you're looking to kick start your tech career with hands-on problem solving with real responsibility from day one, this one's for you! We're hiring two Junior Support Engineers for a fast-growing Australian health tech company based in Melbourne.

Company profile - Health Technology
This companies platform is used in over 100 hospitals across Australia, connecting the systems, devices and teams that clinical staff rely on every single day, from safety alerts to task coordination to secure messaging. Over 8,000 healthcare professionals use it, clocking more than 3 million secure interactions. They're investing heavily in AI and growing fast with these newly created roles.

The Role - Junior Support Engineer
You'll be the person hospital IT teams reach out to when something's not working, a change request is needed, whether that's a glitchy device, a system fault or a "why isn't this talking to that" kind of problem. You'll sit within a combined support and implementation team, working alongside project managers and integration specialists.

Standard hours are Monday to Friday, with a share of an on-call roster covering nights and weekends (with additional remuneration). You'll learn by doing, shadowing the team and getting stuck into real tickets from day one.

Job responsibilities - Junior Support Engineer
  • Diagnosing and resolving technical issues for hospital IT teams and clinical staff
  • Remotely accessing hospital systems to track down and fix faults
  • Keeping an eye on alerts and escalating P1s fast
  • Participating in an on-call roster covering nights and weekends
  • Building product knowledge to support future progression into implementation or product roles
Job requirements - Junior Support Engineer
  • Strong troubleshooting and problem-solving skills, technical background or graduated with a IT degree
  • A professional, calm approach when dealing with high-pressure or urgent situations
  • Comfortable working some evenings and weekends as part of a rostered on-call system
  • Great communication skills and a genuine willingness to learn

Job benefits - Junior IT Support Officer
  • Opportunity for remote/work from home
  • Career growth into implementation, product and beyond
  • Competitive graduate salary with additional remuneration for on-call roster
  • Supportive environment with an expert team passionate about technology
  • Hands-on training & mentorship from the team
  • A tech company using cutting-edge technology – you’re at the centre of innovation!
Give a Grad a Go is committed to being an equal-opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work; read our Diversity and Inclusion promise for more information about this.

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