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    • Experience in an IT support / helpdesk role (or equivalent).
    • Provide first-level IT support via phone, email, and helpdesk tickets.
    • View all TasmanShield IT Systems Pty Ltd jobs - Melbourne jobs - IT Support jobs in Melbourne VIC
    • Salary Search: IT Support Technician salaries in Melbourne VIC
    • Maintaining accurate documentation of support requests and resolutions.
    • Experience providing onsite and remote IT support to business clients.
    • Experience with remote support and multi-location environments.
    • Employee assistance program (EAP) and wellbeing support.
    • Basic scripting or automation skills.
    • Incident Management:* Respond to support requests through the help desk, document resolutions, prioritize incidents, and escalate complex issues when…
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    • You will support the deployment, maintenance and ongoing operation of ICT equipment and services.
    • Working closely with colleagues, business users and technical…
    • Experience resolving Level 2 technical support issues.
    • Provide Level 2 technical support and act as the primary escalation point.
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    • Enterprise, managed services or VIP support experience is advantageous.
    • An experienced support professional with a strong background in workplace technology,…
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    • Experience in application/production support within financial services.
    • Provide 24x7 application and technical support across core business systems.
    • You'll support multiple buildings around the area.
    • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
    • Collaborate with internal and external partners to process support requests, incidents, and project activities.
    • Proven experience leading or mentoring IT support teams.
    • Ensure new services are transitioned into production with appropriate support models in place.
    • Working directly onsite with customers to support our managed services offering.
    • Solid knowledge and understanding of a typical network infrastructure including…
    • You will be providing general Desktop support onsite as well as smart hands and feet support of Networking devices with 3rd party providers.
    • Raise first call resolutions providing support to other functional IT Teams.
    • Maintain issues via call logging system and ensure it is complete and up to date.
    • Deliver remote technical support to employees across our global offices.
    • Liaise with external vendors for hardware procurement and technical support.

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Job Post Details

IT Support Technician - job post

TasmanShield IT Systems Pty Ltd
Melbourne VIC 3000
From $6,426 a month - Full-time

Job details

Pay

  • From $6,426 a month

Job type

  • Full-time

Location

Melbourne VIC 3000

Benefits

Pulled from the full job description

  • Childcare assistance
  • Referral program
  • Housing allowance
  • Parental leave
  • Health insurance
  • Vision insurance
  • Dental insurance

Full job description

IT Support Technician — Job Description (Indeed format)

Position: IT Support Technician
Location: Full Time

About the role
We’re seeking an IT Support Technician to provide day-to-day technical support to staff. You’ll troubleshoot hardware and software issues, support users via tickets and helpdesk channels, and help maintain reliable IT systems.

Key responsibilities

  • Provide first-level IT support via phone, email, and helpdesk tickets
  • Troubleshoot issues across Windows, Microsoft 365, and common business applications
  • Assist with onboarding/offboarding: account access, device setup, software installs
  • Support peripherals (printers, scanners, conference room devices) and basic network connectivity
  • Perform routine checks, updates, and desktop/laptop maintenance
  • Document issues and resolutions in the ticketing system
  • Escalate complex issues to senior engineers/vendors and follow through to resolution
  • Maintain a clean, secure workplace standard for IT equipment and data

Required skills & experience

  • Experience in an IT support / helpdesk role (or equivalent)
  • Strong troubleshooting and customer service skills
  • Working knowledge of Windows OS and Microsoft 365
  • Ability to prioritize tickets and meet service targets
  • Clear communication and reliable follow-through

Preferred

  • Experience with Active Directory / Azure AD
  • Basic networking knowledge (TCP/IP, DNS, DHCP)
  • IT certifications (e.g., CompTIA A+, Microsoft)

How to apply
Click “Apply Now” on this listing and submit your resume.

Pay: From $6,426.00 per month

Benefits:

  • Childcare assistance
  • Dental insurance
  • Health insurance
  • Housing allowance
  • Life insurance
  • Maternity leave
  • Parental leave
  • Referral program
  • Visa sponsorship
  • Vision insurance

Work Location: In person

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