Jewellery Consultant jobs

Sales & Client Experience Specialist – Part Time

Watsons Jewellers | Launceston, Tasmania

Are you a confident, personable sales professional who genuinely enjoys helping people celebrate life’s special moments?

Watsons Jewellers is seeking a part-time Sales & Client Experience Specialist to join our friendly Launceston team. This is an opportunity to work with beautiful jewellery and watches while providing the warm, professional and knowledgeable service for which Watsons is known.

Why join Watsons?

• Above award wages
• Generous staff discounts
• Access to our team-based bonus structure
• Become part of an established and respected local business
• Work with a diverse range of beautiful jewellery and watches
• Receive ongoing product and sales training
• Build meaningful, long-term relationships with clients
• Join a supportive team that values professionalism, initiative and exceptional service

About the role

You will guide clients through their purchasing journey, taking the time to understand their needs, recommend suitable pieces and create an experience that encourages them to return.

Your responsibilities will include:

• Welcoming clients and providing attentive, personalised service
• Identifying client needs and confidently presenting suitable products
• Explaining product features and benefits clearly
• Maximising sales through appropriate recommendations, add-on sales and special orders or custom makes
• Following up enquiries, quotes and potential sales
• Conducting one-on-one client consultations when required
• Building lasting client relationships through after-sales service and thoughtful follow-up
• Professionally receiving and returning jewellery and watch repairs
• Accurately recording client details, repair instructions and due dates
• Maintaining high standards of store presentation, cleanliness and merchandising
• Developing strong product knowledge and consultive sales skills
• Supporting promotions and contributing ideas that improve the client experience

About you

We are looking for someone who is:

• Friendly, confident and naturally engaging
• Passionate about delivering exceptional customer service
• Comfortable working towards sales targets
• A strong communicator and relationship builder
• Professional in both presentation and approach
• Positive, dependable and able to work effectively within a team
• Organised and attentive to detail
• Willing to learn about jewellery, watches, repairs and our personalized client engagement process

Previous experience in retail sales, jewellery, watches, fashion, beauty, luxury goods or another customer-focused environment would be highly regarded. Most importantly, you will enjoy connecting with people and helping them find the right piece for themselves or someone special.

This is a part-time position based in Launceston. Applicants should include their availability in their application.

How to apply

Please apply through here with your resumé and a short cover letter explaining why you would be a great addition to the Watsons team.

Pay: $30.00 per hour

Expected hours: 15.0 – 22.0 per week

Benefits:

• Employee discount

Experience:

• Customer service: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person