JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world 
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves:
We are looking for a dedicated and customer-focused Property Services Coordinator to join our team, supporting a multi-client portfolio across property and facilities management. In this role, you will be the first point of contact for client calls and requests, responsible for ensuring every issue is resolved quickly, efficiently, and with a strong focus on customer satisfaction. We believe the most effective teams are built when everyone is empowered to thrive, and as a Property Services Coordinator, you will play a vital part in building lasting client relationships while developing your own skills in property management, vendor coordination, and problem solving. This is a fast-paced, relationship-driven role suited to someone who stays calm under pressure, takes ownership of outcomes, and genuinely enjoys helping people.

An overview of the role:
Answer incoming calls from a multi-client portfolio and ensure requests are addressed promptly and professionally
Analyze caller needs and determine the best strategy to respond, ensuring superior customer satisfaction
Resolve and coordinate the resolution of customer issues, escalating critical matters when further assistance is required
Measure costs against established service provider guidelines and track work orders through to completion
Approve invoices, arrange payment, and liaise with the Accounts Payable department on vendor payment queries
Build and maintain strong relationships with client personnel over time
Capture information accurately in internal systems while continuing to engage with clients on the phone
Remain calm and composed during emergencies, such as fire alarms or bomb threats, following established procedures
Support the training and onboarding of new Property Services Coordinators through a buddy system

Sounds like you? This is what we are looking for:
A tertiary qualification in a real estate–related field is preferred; experience in the property industry is an advantage
Strong working knowledge of MS Word and Excel, with typing speed of 50 to 60 words per minute
Previous experience in property management, including an understanding of landlord and tenant responsibilities and commercial lease agreements
Ability to administer service agreements and interpret lease documentation
Excellent written and verbal communication skills, with a clear and professional telephone manner
A proactive, solution-focused mindset with the ability to distinguish between symptoms and root causes of a problem
Strong organizational and multitasking skills, with the ability to work effectively under pressure and tight deadlines
A collaborative team player who thrives in a relationship-based work environment and supports others in achieving shared goals
Self-motivated, adaptable, and customer-service oriented, with the initiative to work effectively with minimal direction

Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices

What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 
Interested candidates, please apply following the link below quoting job reference number REQ544950
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.