Junior Support Engineer jobs

Master'sAbout Us

Detras Web Solutions is a digital agency based in Australia, helping clients with web development, digital marketing, hosting and IT services. We're growing our internal tech team and looking for a Junior Network Support Engineer to keep both our clients' networks and our own infrastructure running smoothly.

The Role

This is a hybrid role split between client support and internal IT/networking. You'll be the go-to person for diagnosing and resolving network issues for our clients, while also maintaining and improving our own internal network setup. It's a great opportunity for someone early in their networking career who wants hands-on experience across a variety of environments, with support from a senior team when things get tricky.

What You'll Be Doing

Client Networking Support

• Troubleshoot client network issues (connectivity, latency, downtime, Wi-Fi, VPN access)
• Configure and maintain routers, switches, firewalls, and access points for client sites
• Monitor network performance and uptime, escalating critical issues as needed
• Liaise with ISPs and third-party vendors on behalf of clients
• Respond to support tickets within SLA and keep clients updated on progress

Internal Networking

• Maintain and support the agency's internal network, VPN, and Wi-Fi infrastructure
• Help onboard new staff with network/remote access setup
• Monitor internal network security and flag vulnerabilities
• Support cloud connectivity and remote work tooling for the team
• Document network configurations and processes as you go

What We're Looking For

• Bachelor's degree or Master degree in IT, Networking, or a related field (or actively studying towards one)
• 0–2 years' experience in a network support, helpdesk, or IT support role
• Solid understanding of TCP/IP, DNS, DHCP, VLANs, firewalls, and VPNs
• Some hands-on exposure to routers/switches (Cisco, Ubiquiti, MikroTik, or similar)
• Strong troubleshooting instincts and a methodical approach to problem-solving
• Clear written and verbal communication - you'll be talking directly with non-technical clients
• Comfortable working independently in a remote-first environment
• Based in Melbourne or Sydney preferred (for time zone alignment and occasional in-person team catch-ups)

Nice to Have

• CCNA certification, or actively working towards one
• Exposure to cloud networking (AWS, Azure, or GCP)
• Experience using ticketing systems (Zendesk, Freshdesk, Jira Service Management)
• Basic scripting/automation skills (Python, Bash, PowerShell)
• Prior experience in an MSP or digital agency environment

What We Offer

• Competitive base salary plus superannuation
• Full-time, permanent position
• 100% remote work - work from home, anywhere in Australia
• Supportive, collaborative team with senior engineers available for mentorship
• Modern tools and equipment provided
• Genuine opportunities to grow your skills and take on more responsibility over time

Pay: $60,000.00 – $70,000.00 per year

Work Location: Remote