At Remedy Healthcare , part of Australian Unity , we're passionate about improving health outcomes and supporting people to remain well at home. We're currently seeking a highly organised and customer-focused Medical Administration Assistant to join our Home Health team.

This is an exciting opportunity to be at the heart of our service delivery, supporting customers, hospitals, healthcare providers and funding partners through efficient referral management and exceptional customer service. If you're detail-oriented, thrive in a fast-paced environment and enjoy helping people, we'd love to hear from you.

About the Role

As a Medical Administration Assistant, you'll play a critical role in ensuring customers are onboarded accurately and efficiently into Remedy Healthcare programs. Working within our Client Connect and Central Access team, you'll manage referrals, respond to enquiries and coordinate key administrative processes that support positive customer experiences.

Key responsibilities include:

Managing and processing incoming referrals accurately and within service timeframes
Responding to enquiries via phone, email, fax and webchat
Providing clear information and guidance to customers, healthcare providers and other stakeholders
Prioritising referrals based on urgency and customer needs
Maintaining accurate records and data entry across multiple systems
Ensuring compliance with privacy, confidentiality and healthcare administration requirements
Collaborating closely with Care Coordinators, Clinical Leads and other internal teams
Contributing to continuous improvement initiatives and team success

About You

You are an organised and proactive administrator who enjoys working in a customer-focused environment. You have excellent attention to detail, can manage competing priorities and are committed to delivering a positive experience for every customer.

To be successful, you will have:

Previous administration, medical administration, healthcare administration or customer service experience
Strong data entry skills with a high level of accuracy
Excellent verbal and written communication skills
Proven ability to manage multiple tasks and priorities effectively
Experience handling sensitive and confidential information
Strong problem-solving skills and a proactive approach to work
Intermediate computer skills and confidence working across multiple systems
A genuine interest in healthcare and supporting customer wellbeing

Highly regarded:

Experience in healthcare, hospitals, private health insurance, aged care, allied health or community care settings
Experience managing referrals, intake processes or customer onboarding

Why Join Remedy Healthcare?

At Australian Unity, we're committed to helping our people thrive both personally and professionally.

You'll enjoy:

Hybrid working model
Additional wellbeing and community leave days
14‑week paid parental leave (equal for all parents)
Employee Assistance Program
Flare / Maxxia Rewards – discounted retail, travel, entertainment
Discounts on Australian Unity products including Health, General Insurance and more
Access to LinkedIn Learning and professional development programs

For further benefits visit: https://www.australianunity.com.au/careers/culture

Apply Now

If you're looking for an opportunity where your administration skills can make a genuine impact on people's health and wellbeing, we'd love to hear from you.

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.

Staying Safe During Your Job Search

Australian Unity is committed to protecting candidates from recruitment scams.

Please be aware that:

Australian Unity will never ask you to pay a fee to apply for a role or secure employment.
We will never require you to engage a CV writer, consultant, or other paid service as part of our recruitment process.
Australian Unity employees will only communicate with you using an @australianunity.com.au email address.
All current vacancies are advertised through authorised recruitment channels and on the Australian Unity Careers website.

If you receive communication claiming to be from Australian Unity that does not meet the above criteria, please exercise caution and contact our Talent Acquisition team to verify its authenticity.

perks

Discounted Health Insurance

All permanent employees enjoy a 12% discount on our health insurance cover as well as having all waiting periods halved.

Parenting benefits

All permanent employees have access to 14 weeks paid parental leave.

Discounted general insurance

Employees receive between 10 - 20% discounts on insurance like home & contents, travel, and pet insurance.

Career opportunities

Whether it's building your career or building your team, we are here to support you with numerous internal development opportunities.