Medical Business Administration jobs

• $84,066.00 per annum + 12% superannuation
• x2 full time, fixed term opportunities (x1 until 30/06/2027, x1 until 30/06/2028)
• Wurundjeri Woi Wurrung / Melbourne based role (hybrid work from home - 3 days a week in office)

About the opportunity

As an alternative medical dispute resolution service under the Workplace Injury Rehabilitation and Compensation Act and the Wrongs Act 1958, Medical Panels play an important role in the fair assessment of medical disputes, hearing around 4500 referrals each year and producing binding decisions that have a significant impact on injured workers and claimants. Medical Panels are selected for the purpose of responding to a medical referral where there is disagreement or uncertainty about aspects of an injury or medical condition.

The Administration Officer is responsible for the provision of efficient and effective administration support to ensure the proper functioning of Medical Panels.

• Manage a broad range of enquiries including via phone and email, from stakeholders including workers/claimants, Courts, legal representatives, medical practitioners and allied health professionals
• Generate relevant, accurate and timely documentation/information to Panel Members, Workers, Referrers and Legal Representatives including, but not limited to, registration of referrals, appointment letters, schedule updates and the generation of standard and non-standard correspondence
• Scheduling and booking of Medical Panel hearings (predominately psychiatric examinations) utilising videoconferencing technology (Zoom)
• Resolving technical issues in a calm and empathetic way with workers and claimants who may be anxious or distressed to ensure Medial Panel hearings can proceed as scheduled, ensuring the timely resolution of disputes
• This position may require occasional availability for after-hours and weekend work to support training sessions, meetings, events and other ad hoc operational needs
• Please note - this role will involve the review of medical and incident information

About you

You are a resilient administration professional, who thrives in fast-paced environments, remaining calm, positive and focused under pressure. You bring strong administrative skills and are proficient in Adobe, SharePoint and Lotus, enabling you to manage information, documentation and digital workflows effectively. You work confidently and compassionately with people who have experienced workplace injury, demonstrating professionalism, empathy and clear communication. A proactive problem solver, you can quickly assess issues, identify practical solutions and work independently when needed. Your positive attitude, reliability and commitment to delivering high-quality service make you a valued contributor to any team.

Additionally, you will also possess:

• Practiced client service experience and commitment to the provision of quality customer service
• Effective time management and organisational skills
• Strong computer skills including Microsoft Word, Outlook, Skype for Business
• Proven ability to work in a highly productive operational team
• Experience in a similar environment (legal, medical or government) is advantageous and will be taken into consideration

Applications close 11:00pm Thursday 24 September 2026.