Imaging Associates (IA) is a doctor-led, highly respected and rapidly growing radiology business with practices across the Eastern suburbs of Melbourne, Gippsland, and Wagga Wagga. IA prides itself on providing cutting edge diagnostic imaging services with a focus on clinical and patient excellence.

We are currently seeking a Medical Receptionist to join us on our growth journey - a role that plays a vital part in shaping the first impression our patients receive and ensuring the smooth, compassionate experience Imaging Associates is known for.

What will you be doing?

As the first point of contact, you’ll take great pride in the care and compassion you show to patients, along with the quality of the work you do. By drawing on your professionalism and friendly nature, you’ll put patients at ease, guiding them through their visit to the practice while contributing to the smooth operation of the practice.

You may be an experienced Medical Receptionist looking to take the next step in your career, or you may be looking for a career change and to use your transferrable customer service skills. Either way, we place a strong emphasis on the professional development of our team and will tailor a training program to develop and expand your skills.

If you’re someone who is energised by an exciting, fast‑paced environment and enjoys being at the centre of a busy practice. Be resilient, adaptable and thrive on variety, juggling competing priorities while maintaining a calm, friendly and professional approach. If you enjoy working as part of a high‑energy team and take pride in delivering an exceptional patient experience, you’ll feel right at home in this role.

Key responsibilities include:

Welcoming patients and providing them with information about their appointment
Managing calls and patient bookings
Responding to enquiries from patients and referrers
Managing patient invoicing and receipting

What are we looking for?

We’re patient-first and it’s important to us that our patients feel personally cared for. Your caring and compassionate approach, combined with strong communication and interpersonal skills, will see you thrive in this role.

In addition, you will need to have the following skills and experience:

Exceptional customer service skills and communication skills
Experience working autonomously and part of a team along with working in fast paced environment.
Strong attention to detail while managing differnt priorities and commitment to quality outcomes
Confidence with technology
Flexibility to work at our other sites (within local vicinity) as required

As a valued team member, you can look forward to:

Being part of a progressive and growing business

An experienced, passionate, and supportive team driven by providing quality and excellence in imaging services to our patients

A tailored induction and genuine focus development to help you progress your career

A rewarding role and the chance to make a difference in the lives of our patients.

Ready to take the next step in your career and work in a fast paced and energetic environment? Apply now!

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