We are a global pharmacovigilance specialist. Our teams help clients navigate complex regulations while keeping patient safety at the center of every decision, from early development through to post-marketing surveillance. Increasingly, the value we create is not only in processing safety data but in interpreting it: spotting the signal that matters early and turning it into insight our clients can act on.

That work takes curious minds, problem-solvers and experts who care about getting it right. It also takes a culture worth staying for. Across Europe, North America, South America, Asia and Australia, we work in an environment built on kindness, flexibility, growth and belonging, where colleagues support one another and good ideas are heard wherever they come from.

If you want a role with real purpose, global reach and the chance to keep growing while you help protect patients, you will feel at home here. We would love to hear from you.

Job Description

We are looking to strengthen our growing Medical Information Management Team. The role will be focused on supporting a Medical Information Team in the delivery of Medical Information Services. The successful applicant will be responsible for client communication and service delivery for global MI programs.

Principle Responsibilities include:

Line management of a Medical Information Team. Responsible for leading, educating and mentoring and enquiry handlers to provide the highest quality Medical Communications services.
Ensuring the delivery of a high quality MI service, and for maintaining compliance with KPIs, regulations and company policies in accordance with any Pharmacovigilance and Medical Information agreements.
Supporting all aspects of outsourced Medical Information service delivery including, programme management, Medical Information services set-up, program expansion and program compliance.
Developing client relationships, identify and implement process improvements and supporting business development
Participates in client audits and inspections
Ensuring compliance with PV regulatory obligations; assist with managing the process for root cause analysis and implementing corrective and preventative actions (CAPA)

Qualifications

Life Science Degree or equivalent. Healthcare degree is an advantage.
Fluency in English, additional language skills in Mandarin, Cantonese, Thai or Korean preferred
Program management experience, preferably in a Pharmacovigilance or Medical Information environment
Prior experience supervising within a Call Center operation, preferably in a Medical Information environment
Experience mentoring, training and line management
Critical thinking and creative problem solving skills
Relationship building skills
Excellent communication skills

Additional Information

When you join Ergomed Group, you make a difference by helping to bring safe and effective pharmaceutical treatment to patients around the world. You’ll join a passionate and collaborative team of experts in clinical research, pharmacovigilance, and quality consulting.

We are diverse in many ways, yet our values unite us. Our values are how we work, not words on a wall. If they sound like you, you will feel at home here.

Quality: we hold ourselves to the standard patients deserve.
Integrity and trust: we do the right thing, especially when it is hard.
Drive and passion: we care about the outcome, because someone is waiting on it.
Agility and responsiveness: we move quickly, because patients cannot wait.
Belonging: everyone is welcome, and every voice counts.
Collaborative partnerships: we go further by going together.

We look forward to welcoming your application.

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