Casual Medical Receptionist | Bupa Roselands Medical Practice

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.
Just imagine the impact you could make.

The purpose of this job
As our Medical Receptionist, you'll be the warm, professional voice that greets patients when they need care most. You're not just answering phones - you're creating calm out of chaos, turning anxious moments into reassuring experiences, and keeping our practice running like clockwork.
Your day will be dynamic: coordinating appointments, connecting patients with the right care team, answering questions with confidence, and ensuring everyone who walks through our doors feels heard and helped. You'll be the vital link between our patients and medical staff, making sure nothing falls through the cracks and everyone gets the support they need, when they need it.
If you thrive in a fast-paced environment where your organizational skills and genuine care for people make a real difference every single day, we'd love to meet you.

Supporting a small team of General Practitioners and Psychologists, our Roselands practice is located within a Health Hub, nestled amongst other allied health services. Working within a small team, you'll be warmly welcomed and truly supported.
Roselands Health Hub is conveniently located right by a bus stop for public transport, or with plenty of nearby parking. You'll be supporting a small team of General Practitioners and Psychologists within the practice.

What you’ll need to make it possible

Available to work ideally on Mondays, Tuesdays and Fridays
Shifts typically 8am - 3pm or 8am - 5:45pm
Previous Medical Receptionist or Allied Health Admin experience highly regarded
Best Practice experience is advantageous
Greet patients and visitors in a professional, friendly manner, ensuring a positive experience from their arrival to departure. Register new patients and update existing patient information accurately in the clinic's system.
Manage appointment bookings efficiently, coordinating with medical staff to schedule consultations, tests, and follow-up appointments
Assist in processing payments, health insurance claims, and billing inquiries, ensuring accurate documentation and confidentiality.
Ensure the reception area is kept clean, organised, and stocked with necessary supplies.
Monitor inventory and request supplies as needed.
Demonstrate a high level of teamwork, support, engagement and communication with the general practice nursing team.

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves.
With access to continuous learning, development programs, and internal career pathways, you’ll be supported to grow your career and take the next step with confidence.
Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

As part of the application process, you’ll be invited to complete a short online interview powered by AI. This takes around 30 minutes and helps us gain a deeper understanding of your experience and strengths. At Bupa, we value your time, so before you begin, please take a moment to ensure you meet the following requirements:

Work rights within Australia
Ability to complete background checks including a criminal history check
Provide relevant and recent professional references

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.