Medical Receptionist jobs in Brighton East VIC

We are seeking a self motivated, professional and highly organised Medical Receptionist / Personal Assistant to join our busy specialist Obstetrics and Gynaecology practice on a permanent part-time basis (hours negotiable). This role combines front-of-house reception with high-level administrative and personal assistant support to ensure the smooth operation of the practice.

Key Responsibilities

Reception & Patient Care

• Welcome patients with warmth, professionalism, and empathy.
• Answer incoming telephone calls, emails, and patient enquiries promptly and courteously.
• Schedule, confirm, and coordinate consultations, procedures, and hospital bookings.
• Register new patients and maintain accurate electronic medical records using Genie Solutions software.
• Manage appointment recalls, waiting lists, and follow-up appointments.
• Provide patients with information regarding appointments, fees, and practice policies.

Medical Administration

• Prepare and process referrals, specialist correspondence, pathology and imaging requests.
• Coordinate surgery bookings, hospital admissions, and pre-operative documentation.
• Liaise with hospitals, general practitioners, specialists, midwives, laboratories, and allied health providers.
• Process Medicare, DVA, Eclipse, private health insurance claims, billing, and EFTPOS transactions.
• Ensure patient records are accurate, confidential, and compliant with privacy legislation.
• Use Genie Solutions software for appointment management, billing, patient records, correspondence, and reporting.

Skills & Experience

• Previous experience in a specialist medical practice, preferably Obstetrics & Gynaecology is highly desirable.
• Experience using Genie Solutions medical software is highly desirable.
• Sound knowledge of Medicare billing, Eclipse, private health insurance claims and patient billing processes.
• Excellent customer service and communication skills.
• Strong organisational and time management skills with the ability to manage competing priorities.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office Suite.
• Knowledge of obstetric and gynaecological terminology is highly desirable.

Personal Attributes

• Compassionate, professional, and patient-focused.
• Friendly, approachable, and well presented.
• Reliable, trustworthy, and able to maintain strict confidentiality.
• Proactive with excellent initiative and problem-solving skills.
• Able to work independently and collaboratively within a small team.
• Calm and adaptable in a busy specialist practice.

What We Offer

• Permanent part-time employment with stable, ongoing hours.
• A supportive and collaborative specialist practice.
• The opportunity to work closely with an experienced Obstetrician & Gynaecologist.
• Complimentary onsite parking for staff.
• Convenient location with easy access to public transport.
• A rewarding role supporting women throughout pregnancy and all stages of their gynaecological care.

Pay: $52,880.00 – $89,398.25 per year

Work Location: In person