Medical Receptionist jobs in Frankston VIC

Reception

• Open/close clinic.
• Greet patients and other callers at the practice in a courteous and efficient manner.
• Answer the telephone promptly and courteously.
• Schedule appointments for patients.
• Issue patient invoices/receipts and bulk bill as required.
• Enter and update patient registration details.
• Manage calls from patients wanting test results by referring them to the practice nurse on duty.
• To exercise confidentiality with regards to patient care and all aspects of the practice.
• Maintain reception area in a tidy and welcoming manner.
• Ensure registration forms, practice information sheets, and information displays are correct and adequately stocked.
• Handling of cash, EFTPOS and other payments.

Administration

• Prepare and record outgoing mail and post daily.
• Open and distribute incoming mail.
• Scan and/or file patient correspondence, results daily, or as required.
• Ensure computer back-up hard drive is changed daily in case Manager not available to change.
• Any other administrative duties as directed by the Manager or Principal Doctor.
• Book and organise staff and/or doctors meetings as directed by the Manager.
• Batching and HIC online claiming if required.

Other Duties

• To actively participate in general staff meetings.
• To attend training sessions in-house and external courses when required.
• General housekeeping such as tidying and cleaning of waiting room when necessary.
• Undertake other duties as required from time to time as directed by the manager, nurses and doctors.
• Maintain knowledge of, and comply with, workplace health and safety principles including infection control.
• Sterilise and process instruments along with weekly and monthly cleaning of autoclave.

Expected behaviours and personal attributes

• Demonstrate patient-focused approach in service provision with genuine empathy and interest in their needs.
• Desired experience as a medical receptionist
• Ability to work Weekends, school holidays and Evenings.
• Excellent interpersonal and communication skills.
• Always be well-presented, friendly, courteous and obliging.
• Represent the practice in a confident and positive manner at all times.
• Undertake all duties in a diligent manner, with honesty and integrity.
• Maintain absolute confidentiality regarding patient and practice information.
• Have a vigilant attitude to accuracy, being prepared to double check as necessary.
• Work cooperatively and independently.
• Demonstrate ability to prioritise and organise.
• Demonstrate commitment to ongoing professional development.
• Participate in the practice risk management and quality improvement processes

Job Type: Casual

Pay: $34.00 – $45.56 per hour

Experience:

• Medical admin: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In person