Are you an experienced Medical Secretary who thrives in a busy specialist practice and takes pride in delivering exceptional patient care?

We are seeking a professional, organised and compassionate Medical Secretary to join our Wesley specialist team, supporting Medical Oncologists and Haematologists. In this permanent full-time position, you will play a vital role in supporting patients throughout their cancer treatment journey while working alongside a highly experienced and supportive healthcare team.

*** As part of this role, you will spend one day per week supporting our specialist clinic in Ipswich. To support your travel, we provide a generous travel allowance. ***

Why Join Us?

Permanent full-time position, Monday to Friday
Competitive salary package
Travel allowance for weekly Ipswich clinic support
Ongoing professional development and career growth opportunities
Supportive and collaborative team environment
Modern facilities across Wesley and Ipswich locations
Excellent public transport access at Wesley
Meaningful work that directly contributes to outstanding patient care

About the Role
Reporting to the Administration Manager, you will provide high-quality secretarial and administrative support within a busy specialist practice. Acting as a key point of contact for patients, carers, referrers and clinicians, you will help ensure a seamless and compassionate experience while supporting the efficient day-to-day operation of our clinics.

While the majority of your time will be based at our Wesley location, you will also travel to our Ipswich clinic one day each week to support consulting specialists and ensure a consistent patient experience across both sites.

This role is ideal for a proactive and adaptable professional who excels in a fast-paced environment, manages competing priorities with confidence, and is committed to delivering exceptional customer service.

Key Responsibilities

Provide a warm and professional welcome to patients and visitors
Schedule and coordinate appointments across specialist clinics
Manage incoming calls and respond to patient enquiries with empathy and efficiency
Prepare consulting rooms and support clinic operations
Process patient billing, Medicare claims and private health insurance transactions
Coordinate and monitor patient administration throughout the treatment journey
Maintain accurate patient records, correspondence and documentation
Liaise effectively with patients, carers, referrers and healthcare professionals
Provide onsite administrative support at our Ipswich clinic one day per week
Support workplace health and safety compliance requirements
Contribute positively to team culture and uphold organisational values

About You
To be successful in this role, you will be highly organised, detail-oriented and able to maintain professionalism and accuracy in a busy clinical environment.

You will bring:

Previous experience as a Medical Secretary or Medical Receptionist, preferably within a specialist practice
Experience processing Medicare, DVA and Private Health Insurance claims
Excellent written and verbal communication skills
Strong organisational and time management abilities
A professional, compassionate and patient-focused approach
High attention to detail and accuracy
Proficiency in Microsoft Office applications, including Word and Excel
Experience using medical practice software and patient management systems
A sound understanding of medical terminology
The ability to travel to our Ipswich clinic one day per week
A collaborative mindset and commitment to exceptional service delivery

Who We're Looking For
We're looking for someone who enjoys working in a dynamic healthcare environment, can anticipate needs, adapt to changing priorities and build strong relationships with patients and colleagues. You'll be equally comfortable supporting specialists at both our Wesley and Ipswich clinics and will take pride in delivering an exceptional experience for every patient.

If you're an experienced medical administrator looking for a rewarding role where your contribution genuinely makes a difference, we'd love to hear from you.

Apply now and become part of a team dedicated to delivering exceptional cancer care and supporting patients when they need it most.

Icon Cancer Centre – Australia and New Zealand
Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years' experience. There are currently 45 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Over half of our cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home.
For more information on our cancer services in Australia visit www.iconcancercentre.com.au

Here’s why our people choose us:

Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
Opportunity, at Hand: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.

Our Culture and Benefits:
We don’t just offer jobs—we offer careers that grow with you. Enjoy:

Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
Paid Parental Leave: Supporting you both personally and professionally.

Excited to join Us?
We’re incredibly proud of our passionate, dedicated people and the life-changing work they do. Apply Now to join us and make a difference. You belong with a team that genuinely cares.

Icon Oncology Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

We are committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.