Introduction:
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About us

Access Health and Community (AccessHC) is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centred care across Melbourne’s inner and outer east and northeast.

With over 600 staff and 200 volunteers across 17 locations, we provide integrated healthcare services including General Practice, Dental, Community Health, Allied Health, Mental Health, AOD, and Urgent Care services. Our people are united by a shared purpose: delivering compassionate, person-centred care that strengthens communities.

At AccessHC, you'll join a values-driven organisation that embraces Equity, Collaboration, Respect, Innovation and Quality in everything we do.

Description:
The opportunity

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We are seeking an exceptional Customer Service Professional to join our Lilydale GP Practice. With outstanding interpersonal skills, empathy, and emotional intelligence, you will provide a warm and welcoming experience for every patient while delivering exceptional customer service in a caring healthcare community service environment.

Reporting to the Customer Service Manager, this is a Permanent Part-time 0.6 EFT role - 8.30am - 4.30pm based at AccessHC Lilydale. Our workplace culture is vibrant, and we offer opportunities for career progression, work life balance and flexible working.

If you thrive in a fast-paced environment, enjoy helping others, and want to make a genuine difference in your community, we would love to hear from you.

What we offer

The position encompasses an extensive range of benefits:
Supportive and values-based culture and engaged workforce
Culture of trust and empowerment for people to grow and thrive
Commitment to work-life balance with flexible working conditions
Focus on staff wellbeing and health through our Employee Assistance Program (EAP)
Commitment to ongoing professional development and career growth
Paid parental leave and opportunity to purchase additional leave
Annual leave loading
Generous salary packaging opportunities of up to $15,990 per annum plus $2,650 for meals and entertainment expenses
Free on-site parking
Opportunities for career progression within a growing healthcare organisation

Read more about our culture and benefits: https://accesshc.org.au/culture-and-benefits

Skills and Experiences:
What you will be doing Key Responsibilities

Candidates must possess excellent organisational skills, great attention to detail and the ability to provide efficient administrative support to the medical team and provide customers with information about the services and activities offered by AccessHC. Our workplace culture is vibrant, and we offer opportunities for career progression, work life balance and flexible working.

Assist customers to connect with our services directly or by referring them to the appropriate team
Provide administrative support to the team and maintain strict confidentiality
Arrange and co-ordinate interpreting/translating services when required
Book and rescheduling appointments for customers attending our premises in person
Collect and processing payments and claims for services delivered
Ability to working across Lilydale and Belgrave locations

About you The skills and experience you will bring to this role as the successful candidate you will have: Key Selection Criteria

A passion to deliver an exceptional customer service engagement with all customers
Experience in a customer-facing receptionist roles, such as medical, retail or hospitality
Engaging warm personality with the ability to quickly build rapport
Emotional intelligence and passion for making a difference in the community
Organised with strong attention to detail
Strong problem solving and negotiation skills
Demonstrated ability to work independently and in a team environment
Demonstrated ability to relate to people from a diverse range of social, cultural, and ethnic backgrounds
Proficiency in using Microsoft Office Suite & and other relevant software applications
Best Practice, TRAKCare are highly desirable

Compliance Requirements:
National Police Check, Working with Children Check, NDIS Worker Screening Check.
Evidence of the right to work in Australia and a valid Driver’s Licence.

Attributes we value:
Strong customer service skills
Strong communication and interpersonal skills
High level of cultural sensitivity and awareness
Commitment to continuous quality improvement
A willingness to learn new skills
Effective time management and prioritisation skills
Well-developed presentation and written communication skills
Demonstrated behaviours consistent with AccessHC values

Apply Now

Submit your application including:
Current Resume
Cover Letter addressing the Key Selection Criteria

Please refer to the position description here or visit accesshc.org.au/career

Please reach out to for further information and/or the opportunity to discuss this role please email: Customer Service Manager, Corinna Lefevre. Email: Corinna.Lefevre@accesshc.org.au

Apply now so you do not miss this opportunity, as we will be assessing applications when submitted and may fill the position prior to the end of the advertisement date. No recruitment agencies thank you!

Applications close DATE: 25th October 2026

Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices. Access is required to undertake compliance checks; however, a record of criminal history does not preclude applicants from applying for suitable positions. All applications will be assessed on a case-by-case basis and managed in a confidential and practical manner.