Medical Secretary jobs in Melbourne VIC

Medical Receptionist (Level 2.1)

Permanent Full-Time | Monday to Friday | No Weekends

Bring Your Experience Somewhere It Truly Matters
If you're an experienced Medical Receptionist looking for more than just another front desk role, this is an opportunity to join a specialist healthcare team where your expertise makes a real difference every day.

At Icon Cancer Centre Richmond, you'll be a valued member of a close-knit administration team, working alongside specialists and nursing staff to deliver exceptional care and support to patients throughout their treatment journey. This is a role for someone who understands the importance of accuracy, compassion and professionalism, and who takes pride in creating a seamless experience for patients during some of life's most challenging moments.

As a Level 2.1 Medical Receptionist, you'll utilise your healthcare administration experience to coordinate patient appointments, manage treatment-related administration, process billing and support complex patient care pathways in a fast-paced specialist environment.

This is an excellent opportunity for an experienced medical administrator who enjoys taking ownership, building strong relationships and contributing to a team that genuinely cares.

Why You'll Love This Role

• Permanent full-time position with Monday to Friday hours and no weekend work
• Work within a highly respected specialist cancer care service
• Utilise your healthcare administration experience in a role with genuine responsibility and variety
• Be part of an experienced and supportive administration team
• Build meaningful relationships with patients and clinicians
• Enjoy a workplace where your contribution is recognised and valued
• Access ongoing development and career progression opportunities within a growing national healthcare organisation

What You'll Be Doing
As a key member of our administration team, you will:

• Deliver a professional and compassionate experience for patients, carers and visitors
• Manage specialist appointments, treatment bookings and patient enquiries
• Coordinate administrative aspects of patient care pathways from initial consultation through to ongoing treatment
• Process patient billing, Medicare and DVA claims accurately and efficiently
• Maintain confidential patient records and ensure data integrity across multiple systems
• Liaise closely with specialists, nursing staff and allied health professionals to support smooth daily operations
• Manage competing priorities while maintaining exceptional attention to detail
• Contribute to a positive team culture and support continuous improvement initiatives

About You
We're looking for an experienced healthcare administrator who thrives in a busy specialist practice, private hospital or medical centre environment.

You'll bring:

• Previous experience as a Medical Receptionist or Healthcare Administrator
• Strong knowledge of Medicare billing, health fund processing and DVA claims
• Sound understanding of medical terminology
• Excellent organisational and time management skills
• Confidence managing multiple priorities in a fast-paced clinical setting
• Outstanding communication and interpersonal skills
• A proactive approach and the ability to work autonomously
• High-level attention to detail and commitment to accuracy
• Strong Microsoft Office skills, particularly Word and Excel

Most importantly, you'll be someone who combines professionalism with genuine empathy and understands the important role administration teams play in delivering exceptional patient care.

Icon Cancer Centre – Australia and New Zealand
Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years' experience. There are currently 40 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Over half of Icon’s cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home.
For more information on our cancer services in Australia visit https://icongroup.global/en/our-services/cancer-services-australia/ or www.iconcancercentre.com.au

Here’s why our people choose us:

Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
Opportunity, at Hand: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.

Our Culture and Benefits:
At Icon, we don’t just offer jobs—we offer careers that grow with you. Enjoy:

• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
• Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid Parental Leave: Supporting you both personally and professionally.

Excited to join Us?
At Icon Group, we’re incredibly proud of our passionate, dedicated people and the life-changing work they do. Apply Now to join us and make a difference. You belong with a team that genuinely cares.

Join a Team with Purpose
At Icon Cancer Centre, every role contributes to changing lives. Our administration teams are at the heart of the patient experience, helping ensure every patient feels welcomed, supported and cared for throughout their treatment journey.

If you're an experienced Medical Receptionist looking for a Level 2.1 opportunity where your skills, knowledge and dedication will be genuinely valued, we'd love to hear from you.

Apply now and join a team that's making a difference every day.