Melbourne, Australia jobs in Victoria

Candidate profile (title) Our team within IKEA

Candidate profile (text) - Default language At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

Key responsibilities (title) What you need to know

Key responsibilities (text) Working at IKEA has its benefits and rewards:

• $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• Rosters published 4 weeks in advance.
• 15% Co-worker discount
• Subsidised meals and complimentary drinks in our Co-worker restaurant
• Free uniforms provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
• 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information:

• These roles are Permanent Part-time, 30hrs/fortnight
• The internal job title for this role is Customer Co-worker
• Applications close Friday 24 July 2026
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts.

o Wednesday and Thursday availability required

• You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

Team vision ( title) About this work area

Team vision (text) As Customer Co-worker your responsibilities will include, but are not limited to:

• Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
• Handling cash and card payments in a reliable, efficient, accurate and friendly way.
• Recording information accurately in the system so we can continually make improvements to the customer shopping experience.
• Ensuring customers have a positive final touchpoint during the IKEA shopping experience.
• Securing that all products passing through the entrance and exit are paid for.
• Supporting other areas of the Customer department

Let's connect Who you are

Let´s connect As Customer Co-worker you have:

• A passion for securing the best customer experience possible.
• The ability to remain calm when faced with challenging situations.
• Able to prioritise tasks in a fast-paced environment.
• Strong customer service skills, alongside being able to interact with many customers consistently.
• Basic computer and systems literacy.
• Excellent communication skills.
• A polite and friendly manner and a ‘Togetherness’ mindset.
• Able to work closely with your team and other departments or work independently.

Local section (title) We need people like you

Local section (text) At IKEA, work is so much more than a job. Come join us!

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!