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Job Post Details

Junior Network Support Engineer - job post

Detras Web Solutions Pty Ltd
Remote
$60,000 - $70,000 a year - Full-time

Job details

Pay

  • $60,000 - $70,000 a year

Job type

  • Full-time

Location

Remote

Benefits

Pulled from the full job description

  • Work from home

Full job description

Master'sAbout Us

Detras Web Solutions is a digital agency based in Australia, helping clients with web development, digital marketing, hosting and IT services. We're growing our internal tech team and looking for a Junior Network Support Engineer to keep both our clients' networks and our own infrastructure running smoothly.

The Role

This is a hybrid role split between client support and internal IT/networking. You'll be the go-to person for diagnosing and resolving network issues for our clients, while also maintaining and improving our own internal network setup. It's a great opportunity for someone early in their networking career who wants hands-on experience across a variety of environments, with support from a senior team when things get tricky.

What You'll Be Doing

Client Networking Support

  • Troubleshoot client network issues (connectivity, latency, downtime, Wi-Fi, VPN access)
  • Configure and maintain routers, switches, firewalls, and access points for client sites
  • Monitor network performance and uptime, escalating critical issues as needed
  • Liaise with ISPs and third-party vendors on behalf of clients
  • Respond to support tickets within SLA and keep clients updated on progress

Internal Networking

  • Maintain and support the agency's internal network, VPN, and Wi-Fi infrastructure
  • Help onboard new staff with network/remote access setup
  • Monitor internal network security and flag vulnerabilities
  • Support cloud connectivity and remote work tooling for the team
  • Document network configurations and processes as you go

What We're Looking For

  • Bachelor's degree or Master degree in IT, Networking, or a related field (or actively studying towards one)
  • 0–2 years' experience in a network support, helpdesk, or IT support role
  • Solid understanding of TCP/IP, DNS, DHCP, VLANs, firewalls, and VPNs
  • Some hands-on exposure to routers/switches (Cisco, Ubiquiti, MikroTik, or similar)
  • Strong troubleshooting instincts and a methodical approach to problem-solving
  • Clear written and verbal communication - you'll be talking directly with non-technical clients
  • Comfortable working independently in a remote-first environment
  • Based in Melbourne or Sydney preferred (for time zone alignment and occasional in-person team catch-ups)

Nice to Have

  • CCNA certification, or actively working towards one
  • Exposure to cloud networking (AWS, Azure, or GCP)
  • Experience using ticketing systems (Zendesk, Freshdesk, Jira Service Management)
  • Basic scripting/automation skills (Python, Bash, PowerShell)
  • Prior experience in an MSP or digital agency environment

What We Offer

  • Competitive base salary plus superannuation
  • Full-time, permanent position
  • 100% remote work - work from home, anywhere in Australia
  • Supportive, collaborative team with senior engineers available for mentorship
  • Modern tools and equipment provided
  • Genuine opportunities to grow your skills and take on more responsibility over time

Pay: $60,000.00 – $70,000.00 per year

Work Location: Remote

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