Operations Manager jobs

The Opportunity

Monash University’s Digital Transformation team is looking for an Operations Capability Lead to oversee the daily support, maintenance, and continuous improvement of a range of cross-platform digital applications, while building the capability and effectiveness of high-performing teams. This role plays a key part in delivering the strategic direction of the Domain by driving operational excellence, enabling service delivery, and supporting evolving business needs.

As Operations Capability Lead, you will drive strategic planning and lead the delivery of complex programs, projects, and digital services. You’ll manage resources, applications, and system performance, while engaging senior stakeholders and guiding teams through change. Your leadership will ensure systems and services are aligned with business goals and deliver measurable outcomes.

You’ll also oversee the adoption of tools, standards, and processes across the organisation, support capability development, and manage transitions from project delivery to business as usual. As a subject matter expert, you’ll provide strategic advice and contribute to the growth of specialist knowledge to support long-term organisational success.

About You

To succeed in this role, you’ll bring a strong people-first approach, along with proven leadership and operational management skills. You’ll have a track record of delivering complex programs using contemporary IT practices, and the ability to provide expert technical and strategic advice to support high-level decision-making.

You’ll demonstrate strong planning, resource management, and organisational skills in large, complex environments. With experience leading high-performing teams, you’ll also bring advanced analytical, consulting, and communication skills enabling you to influence stakeholders, drive change, and deliver IT-enabled business improvements aligned with strategic goals.

About Monash University

At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Learn more about Monash.

Be part of our story. Work with us to #ChangeIt.

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Please include your latest Resume and a Cover Letter outlining your suitability to the role.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

Enquiries: Shelby Graham, Digital Transformation, Shelby.Graham@monash.edu

Position Description: Operations Capability Lead

Applications Close: Sunday 4th January 2026, 11:55pm AEDT

Please note: Monash University will be closed from Wednesday 24 December 2025 until Friday 2 January 2026 inclusive

Supporting a diverse workforce