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Personnel Area: Customer Services

Branch: Group Executives Office

Salary Range: Band 5 $98,778 - $111,969 + Superannuation (Remuneration stated is for the full-time positions)

Work type: Permanent Full-time

Location: Brisbane Square and Hybrid Working

Our Business

The Customer Services Group is at the forefront of delivering services that directly impact the daily lives of Brisbane's residents, businesses and visitors. The group comprises a diverse portfolio including Cemeteries, Compliance and Regulatory Services (CARS), Customer Experience, Library and Customer Delivery, and Service Portfolio and Business Innovation.

Together, these teams deliver essential community services, regulatory functions, customer interactions, innovation initiatives and strategic programs that contribute to Brisbane's liveability and the delivery of high-quality customer outcomes. Operating across a broad and dynamic service environment, the Customer Services Group is committed to service excellence, continuous improvement and building strong connections with the community.

This role offers a unique opportunity to work at the centre of the Customer Services leadership team, supporting executive decision-making and contributing to the successful delivery of services that have a direct and meaningful impact on Brisbane.

The Role

Reporting to the Executive Officer, Customer Services, the Executive Assistant provides high-quality executive and administrative support to the Executive Officer and Group Executive, Customer Services, while contributing to the effective operation of the broader Group Executive Office.

Working in a fast-paced and highly visible environment, you will coordinate priorities, manage complex schedules, oversee executive workflows and support governance processes across a diverse portfolio of business areas. You will play a critical role in enabling the Group Executive and Executive Officer to operate effectively by ensuring information flows efficiently, emerging issues are identified early, stakeholders remain connected, and key priorities are progressed.

The role requires a highly organised and proactive professional who can anticipate needs, exercise sound judgement, navigate competing priorities and maintain confidentiality in sensitive matters. You will build trusted relationships across Council's executive leadership team and work closely with stakeholders throughout the Customer Services Group and Brisbane City Council to support the delivery of strategic and operational outcomes that positively impact Brisbane's residents and visitors.

This is an exciting opportunity for an experienced Executive Assistant seeking a challenging and rewarding role at the heart of a large and diverse customer-focused portfolio.

To be successful you will have:

• Experience providing proactive, high-quality executive support to senior executives, including managing complex diaries, competing priorities and sensitive information
• Exceptional written and verbal communication skills, with experience preparing and reviewing executive correspondence, reports, briefing notes, agendas and minutes
• Strong stakeholder management skills and the ability to build trusted relationships and influence positive outcomes
• Sound judgement, discretion and the ability to navigate complex and sensitive matters confidently
• Demonstrated proficiency in Microsoft Office applications, Outlook, records management systems and workflow management tools
• Strong research, analytical and problem-solving skills, with the ability to interpret policies and procedures and provide informed advice
• A collaborative approach and commitment to continuous improvement, feedback and performance excellence.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary.

Benefits of working for Council: CLICK HERE

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

This role will require a Criminal History Check.

For more information: Please call Azerina Hukicevic, Talent Partner on 07 3178 6598.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Saturday, 31 October 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council.