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Patient Support Officer - Targeted - job post

Hunter New England Local Health District
3.9 out of 5 stars
Newcastle NSW
$69,272.27 - $71,570.21 a year - Part-time
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Job details

Pay

  • $69,272.27 - $71,570.21 a year

Job type

  • Part-time

Shift and schedule

  • Shift work

Location

Newcastle NSW

Benefits

Pulled from the full job description

  • Parental leave
  • Annual leave
  • Employee assistance program
  • Salary packaging
  • Maternity leave

Full job description

Hunter New England Local Health District

Reference number
REQ680633
Occupation
Administration and Clerical
Work type
Part-Time
Location
Newcastle, Hunter & Region
Salary Information
$69272.27 - $71570.21
Closing date
10 August 2026 at 11:59pm


Join our team as a Patient Support Officer and be at the heart of a world-class Surgical Services team, where every shift contributes to exceptional patient care, continuous learning, and a truly rewarding healthcare career.

Remuneration: $34.93 - $36.09 Per Hour + 12% Super + Salary Packaging
Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 2
Hours Per Week: 16
Location: John Hunter Hospital | Awabakal Country
Requisition ID: REQ680633
Applications Close: Monday 10th August 2026

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

About the Role:

As a Patient Support Officer, you'll play an integral role in supporting the smooth and efficient operation of the busy Surgical Services Operating Theatre Suite at John Hunter Hospital. Working in a dynamic, fast-paced environment, you'll provide high-quality administrative support that underpins the delivery of exceptional patient care across a diverse range of surgical specialties.
As the first point of contact for patients, visitors, clinicians, and the multidisciplinary team, you'll deliver professional and compassionate customer service through face-to-face interactions, telephone enquiries, and electronic communications. Your strong organisational skills, attention to detail, and ability to effectively manage competing priorities will enable you to thrive both independently and as a valued member of a collaborative team.
In this varied and rewarding role, you'll be responsible for accurately coding post-procedural operating theatre reports, maintaining data integrity through daily audits and reporting, and supporting the coordination of theatre activity. Working closely with Nurse Unit Managers, theatre nurses, clinicians, and a broad range of internal and external stakeholders, you'll help ensure patients progress through their surgical journey efficiently and arrive on time for their procedures, contributing to the seamless delivery of surgical services.
The successful applicant will be supported from day one with a comprehensive orientation program and structured, hands-on training alongside experienced Patient Support Officers within Surgical Services. This tailored onboarding experience is designed to build confidence and capability across all aspects of the role, ensuring a smooth transition into the team.
Alongside face-to-face mentoring, you'll complete relevant online learning modules and benefit from ongoing guidance from a knowledgeable, supportive team that values collaboration and continuous learning. With access to ongoing education and professional development opportunities, this role provides an excellent foundation for building a rewarding career within one of NSW Health's leading tertiary hospitals.
To be successful in this role, you will hold, or be willing to undertake, a Certificate III in Health Administration (or equivalent).
Roster Pattern
Week 1
Thursday: 2:45 pm – 9:15 pm (6 hours)
Friday: 2:45 pm – 9:15 pm (6 hours)
Saturday: 2:45 pm – 9:15 pm (6 hours)
Sunday: 6:30 am – 3:00 pm (8 hours)
Week 2
Saturday: 6:30 am – 3:00 pm (8 hours)

Where you’ll be working:

John Hunter Hospital is one of Australia's leading tertiary referral hospitals and a recognised centre for healthcare excellence, innovation, and world-class patient care, proudly serving the Hunter, New England, and North Coast communities.
This is an outstanding opportunity to join our Surgical Services Department, working within a vibrant and fast-paced perioperative environment comprising 15 state-of-the-art operating theatres. Our diverse surgical portfolio spans a wide range of specialties, including Orthopaedics, Major Trauma, Obstetrics, Gynaecology, Head & Neck, Vascular, Angiography, Neurosurgery, Cardiothoracic, Ear, Nose and Throat (ENT), and General Surgery, providing exposure to complex and rewarding clinical experiences.
At John Hunter Hospital, collaboration, respect, and excellence are at the heart of everything we do. You'll become part of a highly supportive multidisciplinary team that values initiative, encourages innovation, and is committed to continuous learning and professional development. In this dynamic and high-performing environment, you'll have the opportunity to further develop your skills while confidently managing competing priorities and contributing to exceptional patient care. Every day presents new challenges and opportunities to make a meaningful impact, requiring professionalism, compassion, and a commitment to delivering the highest standard of service.


What we can offer you:

At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:

Supportive and collaborative team environment

Ongoing professional development opportunities across the administrative network
Career progression opportunities within NSW Health
Annual leave and paid parental leave for eligible employees
Salary packaging options to increase take-home pay
Fitness Passport and Employee Assistance Program (EAP) to support wellbeing


If this sounds like you, we would love you to apply:
  • A proactive, adaptable, and solutions-focused approach, with the ability to confidently manage competing priorities in a fast-paced healthcare environment.
  • Exceptional organisational skills and meticulous attention to detail, ensuring accuracy, efficiency, and the delivery of high-quality administrative support.
  • Outstanding communication and interpersonal skills, with a professional, compassionate, and client-centred approach to every interaction.
  • The ability to work collaboratively within a multidisciplinary team while demonstrating initiative and confidence to work independently when required.
  • Strong problem-solving skills, sound judgement, and the ability to respond to sensitive situations with empathy, discretion, and professionalism.
  • A positive attitude, genuine willingness to learn, and a commitment to continuous growth while contributing to a supportive and high-performing team culture.

Bring your dedication, professionalism, and heart for healthcare to our team - we can’t wait to hear from you!

Additional information:
  • An eligibility list will be created for future permanent part time and temporary part time vacancies.

  • At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au for confidential support.

  • To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.

  • We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.


Need more information?

  • about applying for this position
For role related queries or questions contact Emily Legge on Emily.Legge@health.nsw.gov.au


Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

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