Police Contact Centre jobs in New South Wales
- Transport For NSWBurwood NSW 2134
- Job category: Call Centre & Customer Service.
- Employment type: Permanent Full-Time.
- Your expertise in communication, problem-solving, empathy and conflict…
- View all Transport For NSW jobs - Burwood jobs - Call Center Representative jobs in Burwood NSW
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- Belgravia Health & Leisure Group Pty LtdNewcastle NSW 2300
- Successful applicants will be required to obtain a national police check and a Working with Children check.
- Belgravia Health & Fitness’ customer care team is…
- Chandler MacleodNewcastle NSW
- Minimum 1-2 years’ experience in a contact centre or customer service role across voice, digital, email, and face-to-face channels along with proven ability to…
- RichemontSydney NSW
- The successful candidates will start with the business after reference and police checks are completed.
- Inbound and outbound customer contact via telephone, e-…
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- AdeccoWyong NSW
- On-the-job training
- Employee assistance program
- A national police clearance with no disclosable court outcomes.
- We're looking for Mobile Speed Camera Operators in Wyong to enhance road safety by using mobile…
- St Vincent de Paul SocietyLewisham NSW 2049
- Experience working in a high-volume customer contact or call centre environment.
- As a Vinnies Assist Information & Referral Officer, you’ll be the compassionate…
- Coles SupermarketsAlexandria NSW 2015
- An unrestricted Australian Drivers Licence or green probationary license and safe driving record (you’ll need to consent to undergo both a police history check…
- Asylum Seekers CentreSydney NSW
- Warmly welcome all individuals to the Centre as first point of contact and direct to appropriate person / program area.
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- MSS SecurityNew South Wales
- Demonstrated experience in rostering, administration, or contact centre.
- MSS Security is looking for a Rostering Coordinator (also known as Service Delivery…
- Constant SecurityParramatta NSW 2150
- Assess incidents and determine whether escalation to emergency services, police, clients, or internal stakeholders is required.
- NSW Department of Communities and JusticeLiverpool NSW 2170
- The Child Protection Helpline is a 24-by-7 call/contact centre where staff are assigned shifts according to business requirement, spanning all days and around-…
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- Office of SportSydney NSW
- Current Working with Children Check and a valid Driver Licence, with the ability to travel regularly across the centre network.
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- Office of SportSydney NSW
- Current Working with Children Check and a valid Driver Licence, with the ability to travel regularly across the centre network.
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- BunningsAlbury NSW
- Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave.
- These are full-time and part-time roles.
- University of New EnglandArmidale NSW
- Casual Client Enablement Team Member.
- $42.45 casual rate per hour (HEO2).
- Flexible or hybrid work arrangements will be considered.
Contact Centre Agent
Contact Centre Agent
Job details
Full job description
Contact Centre Agent (Burwood)
You put people at the heart and take pride in the impact of your work.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
Provide responsive customer service across multiple channels, including phone, live chat and digital enquiries, while accurately processing customer requests and transactions.
Build capability across Electronic Document Management (EDM), Fleet Management and Travel Services, with progressive cross-training supporting a flexible, multi-skilled service delivery model.
Use multiple systems, procedures and knowledge resources to manage competing priorities, resolve enquiries and deliver accurate and timely outcomes for customers.
For more information on this position and business unit, view the role description and information pack.
About you
You bring strong customer service, communication and problem-solving skills, with the ability to support customers in a fast-paced service environment.
You can learn and navigate new systems and processes, manage competing priorities and maintain accuracy when processing customer requests.
You are adaptable, collaborative and willing to learn, with an interest in developing capability across multiple service areas.
Work Location
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM Wednesday 28th October 2026.
For more information about this role, please contact ANGELA.PETROU@TRANSPORT.NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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