Pounds Ounces, Hobart Hospital jobs

Administration Officer

Location: Springwood (primary clinic) with occasional shifts at Greenslopes Hospital.

Position Summary

The Administration Officer is responsible for providing exceptional customer service and ensuring the smooth day-to-day operation of the clinic. This role is the first point of contact for patients and plays a key part in creating a professional, welcoming, and efficient environment.

Key Responsibilities

• Welcome patients and visitors to the clinic.
• Answer phone calls, emails, and online enquiries.
• Schedule, confirm, and manage patient appointments.
• Process payments through EFTPOS and HICAPS.
• Manage patient records while maintaining confidentiality.
• Assist with Medicare, DVA, WorkCover, and private health fund administration.
• Maintain clinician schedules and assist with diary management.
• Coordinate referrals and communicate with GPs, specialists, and other healthcare providers.
• Support clinicians with general administrative tasks.
• Assist with social media updates and marketing activities as required.

Skills and Experience

• Previous reception or administration experience (healthcare experience preferred but not essential).
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• High attention to detail.
• Ability to multitask in a busy environment.
• Proficiency with Cliniko
• Professional presentation and a positive attitude.

Personal Attributes

• Friendly and approachable.
• Reliable and punctual.
• Proactive and able to work independently.
• Strong problem-solving skills.
• Team-oriented with a commitment to outstanding patient care.

Employment Type

• Full-time or Part-time available
• Shifts primarily based at the main clinic, with approximately one shift per fortnight at the Greenslopes location.

Pay: $70,000.00 – $85,000.00 per year

Benefits:

• Gym membership

Work Location: In person