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Administrative Officer Level 3, Patient Services Officer - job post

Calvary HealthCare Newcastle
3.9 out of 5 stars
Newcastle NSW
$37.28 - $38.44 an hour - Part-time
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Job details

Pay

  • $37.28 - $38.44 an hour

Job type

  • Part-time

Location

Newcastle NSW

Benefits

Pulled from the full job description

  • Parental leave
  • Employee assistance program
  • Salary packaging
  • On-site parking

Full job description

Calvary HealthCare Newcastle

Reference number
551749
Occupation
Administration and Clerical
Work type
Part-Time
Location
Newcastle, Hunter & Region
Salary Information
    Closing date
    30 August 2026 at 11:59pm

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    Patient Services Officer
    Emergency Department
    Calvary Mater Newcastle

    • Salary Classification Administration Officer Level 3 (Yr 1-
    • Remuneration: $37.28 - $38.44 per hour + superannuation + annual leave loading + salary packaging options

    About the role
    The Patient Services Officer is responsible for providing courteous, effective and efficient patient support services. This includes running and correcting SDPR reports, patient transport bookings, handling telephone inquiries, providing general clerical support for the clinical team as requested.
    Key Responsibilities
    • Maintain patient medical records to ensure correct data entry
    • Provide accurate, timely clerical support for Clinical Nursing Unit Manager and clinical team
    • Receive incoming telephone calls. Redirect calls, take and record messages for staff, follow through as necessary
    What you bring
    • Demonstrated knowledge of medical terminology
    • Demonstrated communication, organisational and interpersonal skills with an excellent telephone manner
    • Demonstrated ability to work effectively as a member of a multidisciplinary team in periods of high demand and activity
    • Experience with SDPR and/or Patient Administration Systems
    • Commitment to maintain confidentiality and exercise discretion
    • Demonstrated commitment to own personal and professional development including update of software application knowledge
    • Commitment to the Mission, Vision and Values of Calvary and the ability and desire to uphold these at all times

    Why you will love working with us
    Calvary Mater is an Affiliated Health Organisation providing services to both public and private patients primarily from the Hunter New England area. Our health services and clinics including Palliative Care, Coronary Care and Cardiology, Surgery, Intensive Care, General Medicine, Research and 24/7 Emergency Care.
    We are a world class leader in research in oncology, toxicology, psychiatry and palliative care research. Our researchers work in partnership with our nurses, clinicians and patients, as well as universities, affiliated organisations and charities, both locally and globally.
    We work together to be a source of healing, hope and nurturing to the people and communities we serve. As we work, our values are visible in how we act and treat each other. We care for our people by providing a safe, equitable, inclusive and welcoming work environment that respects each individual and their contribution to our purpose of ‘Being for Others’.

    In addition to an enriching work environment, our staff benefit from:
    • On-site parking
    • Up to $15,900 in salary packaging options plus extra savings with meal entertainment packaging and novated car leasing
    • Fitness Passport and Employee Assistance Program
    • Gender neutral parental leave
    • Leave entitlement balances transfer for NSW Health employees

    For further information about this role please contact Acting Nurse Unit Manager Emergency Medicine Stephanie.Duke@health.nsw.gov.au

    Join our     team today!
    Click ‘Apply for Job’ and follow the prompts or visit Patient Services Officer - Newcastle, NSW, Australia. This role requires the successful applicant to:
    • Have unlimited working rights in Australia
    • Successfully complete pre-employment checks including reference checks, work rights, criminal history check and WWCC checks to ensure suitability for the role
    • Provide evidence of immunisation as required for the role (this is a Category A role)

    • Previous experience performing a wide range of administrative tasks in a demanding workload and responding to a range of enquiries.
    • Ability to exercise basic problem solving skills using reference to established methods and procedures.
    • Demonstrated negotiation skills plus a high level of interpersonal, written and verbal communication skills.
    • Demonstrated excellence with interpersonal skills with a focus on customer service.
    • Demonstrated commitment to providing a quality service and quality improvement initiatives in workplace practices and procedure.
    • Evidence of a flexible approach and the ability to adapt to change.
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