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    • Build, Manage and support the existing Core Infrastructure, Data Centre Facility & Operations (24/7 support) for one of largest Australian Telecom Service…
    • View all Pyramid Global Technologies jobs - New South Wales jobs - Operations Lead jobs in New South Wales
    • Salary Search: Infra Operations Manager/Support Lead salaries in New South Wales
    • Contract Type: Permanent Full-Time.
    • Plan & Coordinate: Develop and oversee production schedules, ensuring alignment with company objectives.
    • Strong problem-solving skills and adaptability in fast-…
    • Drive operational standardisation across production areas.
    • Demonstrated experience managing multiple production teams through leaders.
    • Provide hands-on support during critical production phases.
    • Assess vendor capabilities and support productions in making informed choices.
    • Develop, coach and support production teams to build capability, accountability and performance.
    • Experience managing production schedules, labour planning and…
    • In-depth understanding of legal and regulatory compliance, especially in production environments.
    • Engineering: Coordinate with engineering teams to maintain and…
    • Working alongside site leadership, maintenance and client services teams you will coordinate production activities across multiple shifts, optimise workflow,…
    • Manage production planning function ensuring volumes are delivered to plan, scheduled despatching and accurate stock reconciliation.
    • Customer-Centric: You have a deep understanding of B2B customer needs and have a history of ensuring outstanding support experiences.
    • Oversee the running of the Perth production.
    • The position requires a self-motivated team leader with the ability to supervise all the processes and the various…
    • 3+ years experience in managing a high intensity food or consumables production, processing or packaging environment.
    • You will champion collaboration across operations, sales and support functions, using customer insights to identify new opportunities, improve retention and…
  • View similar jobs with this employer
    • Full-time, permanent role – Monday to Friday, 40 hours.
    • Deliver high-quality customer support, with a strong focus on user satisfaction and service outcomes.
    • Drive continuous improvement by addressing root causes,…

Job Post Details

Infra Operations Manager/Support Lead - job post

Pyramid Global Technologies
New South Wales
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Location

New South Wales

Full job description

About the job Infra Operations Manager/Support Lead

Job Description:

  • Build, Manage and support the existing Core Infrastructure, Data Centre Facility & Operations (24/7 support) for one of largest Australian Telecom Service provider
  • Drives customer relationship management and communicates as key business interface for the customer
  • Ensures the success of customer objectives, managing the planning and execution of contractual obligations, and coordinating the interaction of internal, partner and customer resources toward the completion of key service mile stones
  • Escalation Management – Ownership, facilitation, action plan definition, coordination and driving the escalation to closure
  • Manage Governance deliverables – Plans fortnightly Operational Service Performance review (OSR), create the service improvement plan, operability index, go green initiatives
  • End-to-End ownership of service delivery including Service transition and transformation, migration and operations
  • SLA/KPI management - Ensure KPIs/SLAs and service delivery milestones are met.
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