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Job Post Details

Manager, Executive Operations and Support - job post

Department of Customer Service
3.9 out of 5 stars
Sydney NSW•Hybrid work
$149,739 - $173,174 a year - Full-time
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Job details

Pay

  • $149,739 - $173,174 a year

Job type

  • Full-time

Location

Sydney NSW•Hybrid work

Full job description

Department of Customer Service

Reference number
req48548
Occupation
Governance
Work type
Full-Time
Location
Sydney City
Salary Information
149739 + 173174 + super
Closing date
11 June 2026 at 10:00am


Manager, Executive Operations and Support
An exciting opportunity has arisen within NSW Fair Trading for a Manager, Executive Operations and Support.
Ongoing role
Located in Sydney CBD – McKell Building (hybrid work available)
Clerk Grade 11/12, base salary $149,739 – $173,174 + per annum plus superannuation
Be Part of the Future of Fair Trading
At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.

We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.

This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.

If you’re someone who:
  • Thinks deeply about the needs of people and communities,
  • Is motivated by great outcomes, not just processes, and
  • Wants to be part of an organisation that’s transforming how regulation works —

…then there’s a place for you in our future.

Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value.
About the Role
As the Manager, Executive Operations and Support, you will lead the coordination and delivery of strategic and operational activities that enable effective decision-making and performance across Fair Trading. You will manage divisional governance, executive support functions, and key business priorities, ensuring alignment with organisational objectives and regulatory outcomes.
Your Responsibilities will Include:
  • Lead executive coordination and divisional operations to support effective governance, communication and performance monitoring.
  • Manage planning, reporting, and stakeholder liaison to ensure alignment of divisional activities with strategic goals.
  • Prepare and oversee high-quality briefings, correspondence, and advice for senior leaders and external stakeholders.
  • Provide strategic advice to executives and oversee delivery of key business initiatives.
  • Lead and develop a high-performing team focused on operational excellence, collaboration and continuous improvement.
About the Team
This role sits within the Office of the Executive Director at NSW Fair Trading. The team supports the leadership group through executive coordination, communication, and operational oversight. It ensures effective governance and performance across programs, facilitating alignment between divisional priorities and organisational strategy.
About You
We are seeking an organized, strategic and results-driven professional who:
  • Has experience managing executive coordination, enterprise initiatives or providing operational oversight in complex organisations.
  • Demonstrates excellent communication, problem-solving, and stakeholder management skills.
  • Can manage competing priorities while maintaining accuracy and attention to detail.
  • Leads with integrity and fosters a collaborative and high-performing culture.
  • Holds relevant tertiary qualifications and/or equivalent professional experience.
Your Responsibilities Will Include:

  • Lead executive coordination and divisional operations to support effective governance, communication and performance monitoring.
  • Manage planning, reporting, and stakeholder liaison to ensure alignment of divisional activities with strategic goals.
  • Prepare and oversee high-quality briefings, correspondence, and advice for senior leaders and external stakeholders.
  • Provide strategic advice to executives and oversee delivery of key business initiatives.
  • Lead and develop a high-performing team focused on operational excellence, collaboration and continuous improvement.

To be successful in this role you will demonstrate:

  • We are seeking an organized, strategic and results-driven professional who:
  • Has experience managing executive coordination, enterprise initiatives or providing operational oversight in complex organisations.
  • Demonstrates excellent communication, problem-solving, and stakeholder management skills.
  • Can manage competing priorities while maintaining accuracy and attention to detail.
  • Leads with integrity and fosters a collaborative and high-performing culture.
  • Holds relevant tertiary qualifications and/or equivalent professional experience.

Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation
For enquiries relating to recruitment please contact Francis Wen via francis.wen@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Thursday 11th June, 2026 (at 9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact francis.wen@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit

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