Project Administrator jobs

A well-known government entity is looking for a MuleSoft Administrator/support specialist.

The MuleSoft Support Specialist is responsible for delivering high-quality integration support services across the organisation. This role ensures the stability, performance, and continuous improvement of MuleSoft APIs and related integration platforms. The position involves incident management, change management, service management, and technical support for projects, while maintaining strong collaboration with management and architecture teams.
Your new role
The main task of this request will be to provide MuleSoft Support, delivering the services below:1. MuleSoft Code review and Development for MuleSoft API’s.2. MuleSoft Incident Management:• Active monitoring and resolving daily incidents utilising the Departments ServiceNow tool• Reporting on incidents on a daily and weekly report• Escalation as required• Ongoing monitoring and resolution of incidents raised in the MuleSoft queue.• Technical resolution of incidents through config changes, code fixes or policy changes under “MuleSoft Incident Management”3. MuleSoft Change Management:• Raising change records and deploying change records• Review Change Records for approval• Liaise with projects and architecture teams as required4. Provide support to project activities when approved by management5. MuleSoft Service Management6. Reporting on a weekly (as required), fortnightly and monthly basis7. Provide support to management as required8. Escalation to management, and Integration Services team, as required9. Advise Integration Services of any identified improvements that may be observed

What you'll need to succeed

• Strong experience with MuleSoft API development and integration.
• Proficiency in incident and change management processes, ideally with ServiceNow.
• Demonstrated ability to troubleshoot and resolve technical issues through configuration, code, or policy changes.
• Excellent communication and stakeholder management skills.
• Ability to work collaboratively with project teams, architects, and management.
• Strong analytical and problem-solving skills.
• Experience in preparing structured reports for technical and management audiences.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#2970998